Programs Administrator

Broward Partnership•Fort Lauderdale, FL

About The Position

The Programs Administrator oversees daily programmatic operations of the Homeless Assistance Centers (HACs), which provide emergency shelter and supportive services for people experiencing homelessness in Broward County. This is a dual-site senior leadership role that provides unified oversight of both HAC campuses, setting agency standards, harmonizing practices, and ensuring consistent quality, safety, and outcomes across locations through a regular presence at both sites. Reporting to the Chief Programs Officer (CPO), the Programs Administrator ensures that programs and services operate efficiently, at capacity, and in compliance with agency policies, funding requirements, and regulatory standards, while fostering a culture of empathy, resilience, and collaboration that honors both staff and client experiences. This role provides high-level supervision to the Supportive Services, Residential Services, and Clinic Directors, coordinating cross-campus staffing, schedules, and after-hours escalation to sustain 24/7 operations and maintain alignment between centers. The Programs Administrator fosters a professional, client-centered culture, supporting staff through coaching, training, and professional development. Acting as a representative with community partners and committees, the Programs Administrator advances the mission of creating a safe, supportive, and effective shelter environment that helps clients transition to stable housing.

Requirements

Master’s degree in human services, Public Administration, Psychology, or a related field required.
Minimum of 3-5 years of progressive leadership experience in homeless services, or social services with demonstrated expertise in delivering integrated supportive services.
Strong understanding of Low Barrier shelter operations, solution-oriented, and trauma-informed care.
Demonstrated experience in effective program and grant management, staff supervision, and performance evaluation.
Proficient in data management platforms including HMIS, SAMIS, and electronic health record systems.
Excellent organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Must be able pass a Level II background screening, work flexible hours, and possess a valid Florida Driver’s License.

Nice To Haves

Clinical licensure (LCSW, LMHC, LMFT, or equivalent) preferred.

Responsibilities

Provide leadership and direct supervision to program directors, ensuring integrated oversight of case management, workforce development, behavioral health, medical, and residential services.
Provide unified dual-site leadership across both HAC campuses by setting agency standards, harmonizing practices, and ensuring consistent quality, safety, and outcomes through a regular presence at both centers.
Coordinate cross-campus staffing, schedule, and coverage to sustain 24/7 operations; manage after-hours escalation and incident response in partnership with on-site leadership.
Standardize workflows, documentation, and service pathways, including utilization of the AWARDS electronic records system to monitor capacity, productivity, fidelity, quality, and safety across both locations.
Support staff development through coaching, mentoring, training, and individualized growth plans, fostering resilience, empathy, and adaptability.
Conduct performance evaluations, manage timesheets and scheduling, and address performance or disciplinary concerns in collaboration with Human Resources.
Create a collaborative, accountable, and inclusive team culture that prioritizes client-centered, trauma-informed, and culturally responsive care.
Oversee daily operations of HACs services, ensuring adherence to the Low Barrier model and timely transitions to stable housing.
Ensure clients access and optimal delivery of essential services including meals, case management, healthcare, behavioral health, workforce development, life skills training, and housing navigation.
Develop, implement, and monitor shelter policies, procedures, and best practices in collaboration with agency leadership.
Monitor program performance, compliance, and service outcomes, using data both for accountability and to demonstrate client progress and staff impact.
Ensure accurate, timely program documentation and data entry, including service plans, progress notes, logs, and discharge summaries.
Prepare program reports and outcome analyses for leadership, funders, and stakeholders.
Lead and participate in Quality Assurance/Quality Improvement (QA/QI) initiatives to strengthen systems, services, and outcomes.
Work with CPO to manage program budgets responsibly, ensuring effective use of resources and alignment with agency priorities.
Actively participate in Quality Assurance/Quality Improvement (QA/QI) initiatives to strengthen systems, services, and outcomes.
Provide programmatic oversight and operational support to Housing Programs to ensure continuity of care, service quality, and alignment with agency standards.
In the absence of the CPO, represents and acts as an interim.
Represent the agency with professionalism in community committees, workgroups, audits, and evaluations within the Broward County Homeless Continuum of Care.