PROGRAMMING SERVICES OFFICER

State of careers Rhode Island

About The Position

GENERAL STATEMENT OF DUTIES: To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public; to act as program supervisor; and to do related work as required. SUPERVISION RECEIVED: Works under the general supervision of a superior with considerable latitude for exercising initiative and independent judgement; work is subject to review for results obtained and conformance to established policies, rules, regulations and laws. SUPERVISION EXERCISED: Plans, directs, coordinates, supervises and reviews the work of a professional, technical and clerical staff assigned to assist. ILLUSTRATIVE EXAMPLES OF WORK PERFORMED: To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public. To act as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency. To study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations. To establish the scope and detail of the operation of such proposed programs, to document the need for such programs and to indicate the relative importance of such programs as they relate to existing and/or proposed programs. To coordinate the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work. To review and evaluate state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals. To determine the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review. To perform varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation. To assist a superior by performing administrative tasks and research in preparation of the agency's annual budget. To do related work as required. GENERAL STATEMENT OF DUTIES: Within departments of state government, to perform complex technical, analytical and evaluative work in programs designed to assured equal opportunity compliance in all aspects of state and federal programs; to prepare internal and external reports for the assigned department. To do related work as required. SUPERVISION RECEIVED: Works under the general supervision of a superior with latitude for the exercise of independent judgement; work is reviewed for results attained for conformance to laws, rules and regulations. SUPERVISION EXERCISED: Supervises and reviews the work of professional and personnel assigned to assist. ILLUSTRATIVE EXAMPLES OF WORK PERFORMED: To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public. To act as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency. To study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations. To establish the scope and detail of the operation of such proposed programs, to document the need for such programs and to indicate the relative importance of such programs as they relate to existing and/or proposed programs. To coordinate the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work. To review and evaluate state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals. To determine the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review. To perform varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation. To assist a superior by performing administrative tasks and research in preparation of the agency's annual budget. To do related work as required. Within state departments, to perform complex technical, analytical and evaluative work in a program designed to assure equal opportunity in all aspects of a department's state and federal programs. To conduct investigations of purported Disadvantaged Business Enterprises (DBEs), Minority Business Enterprises (MBEs), and Women Business Enterprises (WBEs), based on third party materials and requests from internal and external authority; to conduct reviews of DBE, MBE and WBE applications for certification; To conduct financial reviews of payroll records, federal tax returns, cash disbursement journals, etc., of applicants; To monitor all programs in MBECO including of Disadvantaged Business Enterprises, Minority Business Enterprises, Women Business Enterprises, and Veteran Business Enterprise to determine their participation in Procurement; To prepare an annual external participation reports for the department, detailing the MBE/WBE participation in State procurement. To be responsible for using and maintaining photographic equipment in field service; to assist in the preparation of reports submitted to the Federal Highway Administration and other state or federal entities, To investigate complaints filed by the Environmental Protection Agency, Department of Transportation employees or assigned agency, concerning violations with the United States Department of Transportation regulations or State regulations, policies and procedures. To be responsible for following federal and state legislation and interpreting their provisions concerning certification programs and enforcement. To coordinate the assigned department's efforts with those of other state departments, with the federal government and with concerned citizens groups. Within a state department, to be responsible for the total planning, program development and research for the various programs of the department for the purpose of coordinating the programs within the department and with other departments and agencies, improving present programs and creating new programs to provide better services to the people of the state in the most effective and efficient manner possible. To coordinate current and proposed programs with other state departments when a program requires the cooperation of these departments. To act as a liaison for the department with local governments and community groups in order to coordinate programs, gain their assistance or assist them in initiating, developing and implementing projects. To be responsible for evaluation of existing programs and to develop plans for their expansion, modification or elimination in view of changing needs, the availability of state and/or federal funds and recent advances in ideas and methods. To draft reports and review material for the director with regard to program development. To perform advanced professional-level tasks in the analysis, research, and evaluation of business and technology functions. Working in close conjunction with IT staff and vendors to take a lead role in analyzing and formulating information systems procedures and controls to increase the efficiency of agency business operations. To take a lead role in testing scenarios and/or test plans for quality assurance testing, including review of test results for quality assurance. To effectively and efficiently interface with vendors, departmental employees, and other state agencies to confirm test cases and results. To mentor and guide lower-level staff and/or to take the lead on project teams. To ensure that issues are identified, tracked, reported on and resolved in a timely manner. To independently identify, develop and execute training related to systems and assigned modules. To develop functional procedures and documentation, and to review and edit draft documentation prepared by other staff members. To take a lead role in providing support and guidance to Prism users, and to troubleshoot and resolve routine problems. To act as a systems administrator and implement changes on Prism system.

Requirements

A thorough knowledge of the principles, practices and techniques of program management as it relates to developing programs on a departmental/divisional basis for the purpose of providing new or improved services/programs
A working knowledge of the standard principles, practices and techniques of research as it applies to evaluating program planning and programming service
The ability to analyze data, draw conclusions and develop programs based upon such data
The ability to forecast the need for such programs and the requirements of the programs for personnel, equipment and space
Related capacities and abilities
Graduation from a college of recognized standing with specialization in business management, social sciences or a related field
Employment in a supervisory position in a private or public agency involved in the development, management, reorganization, and/or operation of a service program
Any combination of education and experience that shall be substantially equivalent to the above education and experience.

Responsibilities

To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public.
To act as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency.
To study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations.
To establish the scope and detail of the operation of such proposed programs, to document the need for such programs and to indicate the relative importance of such programs as they relate to existing and/or proposed programs.
To coordinate the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work.
To review and evaluate state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals.
To determine the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review.
To perform varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation.
To assist a superior by performing administrative tasks and research in preparation of the agency's annual budget.
To do related work as required.
Within departments of state government, to perform complex technical, analytical and evaluative work in programs designed to assured equal opportunity compliance in all aspects of state and federal programs; to prepare internal and external reports for the assigned department.
To conduct investigations of purported Disadvantaged Business Enterprises (DBEs), Minority Business Enterprises (MBEs), and Women Business Enterprises (WBEs), based on third party materials and requests from internal and external authority; to conduct reviews of DBE, MBE and WBE applications for certification;
To conduct financial reviews of payroll records, federal tax returns, cash disbursement journals, etc., of applicants;
To monitor all programs in MBECO including of Disadvantaged Business Enterprises, Minority Business Enterprises, Women Business Enterprises, and Veteran Business Enterprise to determine their participation in Procurement;
To prepare an annual external participation reports for the department, detailing the MBE/WBE participation in State procurement.
To be responsible for using and maintaining photographic equipment in field service; to assist in the preparation of reports submitted to the Federal Highway Administration and other state or federal entities,
To investigate complaints filed by the Environmental Protection Agency, Department of Transportation employees or assigned agency, concerning violations with the United States Department of Transportation regulations or State regulations, policies and procedures.
To be responsible for following federal and state legislation and interpreting their provisions concerning certification programs and enforcement.
To coordinate the assigned department's efforts with those of other state departments, with the federal government and with concerned citizens groups.
Within a state department, to be responsible for the total planning, program development and research for the various programs of the department for the purpose of coordinating the programs within the department and with other departments and agencies, improving present programs and creating new programs to provide better services to the people of the state in the most effective and efficient manner possible.
To coordinate current and proposed programs with other state departments when a program requires the cooperation of these departments.
To act as a liaison for the department with local governments and community groups in order to coordinate programs, gain their assistance or assist them in initiating, developing and implementing projects.
To be responsible for evaluation of existing programs and to develop plans for their expansion, modification or elimination in view of changing needs, the availability of state and/or federal funds and recent advances in ideas and methods.
To draft reports and review material for the director with regard to program development.
To perform advanced professional-level tasks in the analysis, research, and evaluation of business and technology functions.
Working in close conjunction with IT staff and vendors to take a lead role in analyzing and formulating information systems procedures and controls to increase the efficiency of agency business operations.
To take a lead role in testing scenarios and/or test plans for quality assurance testing, including review of test results for quality assurance.
To effectively and efficiently interface with vendors, departmental employees, and other state agencies to confirm test cases and results.
To mentor and guide lower-level staff and/or to take the lead on project teams.
To ensure that issues are identified, tracked, reported on and resolved in a timely manner.
To independently identify, develop and execute training related to systems and assigned modules.
To develop functional procedures and documentation, and to review and edit draft documentation prepared by other staff members.
To take a lead role in providing support and guidance to Prism users, and to troubleshoot and resolve routine problems.
To act as a systems administrator and implement changes on Prism system.

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

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