Programmer Analyst (Enterprise Integration & Content Services)

Orlando Utilities Commission (OUC)•Orlando, FL

2d•Hybrid

About The Position

OUC - The Reliable One, is presently seeking a Programmer Analyst (Enterprise Integration & Content Services) to join the Technology division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations. We are looking for a detail-oriented, adaptable professional to join our Enterprise Integration & Content Services team as a Programmer Analyst. In this role, you will develop, support, and troubleshoot enterprise-wide integrations using IBM webMethods, Talend, and related platforms. You will analyze system transactions, validate data, monitor performance, and collaborate with business analysts, IT teams, and vendors to deliver reliable integration solutions. This role requires hands-on coding, production support, SDLC discipline, and the ability to translate technical requirements into actionable solutions. OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do. Job Purpose: Responsible for providing experienced product knowledge and product understanding for enterprise-wide integrations across multiple systems using IBM webMethods, Talend and similar integration. The Programmer Analyst serves as a resource for applications requiring structured system methodologies and information technology. Provide first line resolution/analysis assistance for responsibilities of system health, maintenance, and continuous improvements of corporate applications. Responsible for developing programmatic solution, testing solution for accuracy with defined test plan, coordinate the implementation and completion of recommended specification for all new systems, system changes, and problem correction. Work with internal IT and vendor representatives to deliver completely implemented solutions to end-user community by leveraging best practices of the core applications.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS), or related field; or equivalent combination of education, certifications, and experience
Minimum of five (5) years of software development experience using formal software development methodologies, with at least two (2) years of core application integration experience
Hands-on experience with IBM webMethods, Talend, APIs, Flow Services, and Java Services or similar software; familiarity with REST and SOAP integrations, batch and real-time processing
Strong SQL, data validation, and system analysis skills
Familiarity with version control (Git, Bitbucket, Jira), CI/CD, and testing tools (ReadyAPI/JMeter)
Exposure to data warehouse / data-mart concepts, release management, or code deployment processes
Experience with vendor coordination, production support, performance monitoring, and reporting
Ability to adapt quickly to new technologies, work independently, and communicate effectively with technical and non-technical stakeholders
Working knowledge of many of the following, but not limited to: Software Applications IBM webMethods 10.x/11 including Integration Server, Designer, JDBC Adapter, Universal Messaging, API Gateway, Flow Services, Java Services, Talend ETL, creating data pipelines, SOAP/REST webservices, SQL and related integration technologies. IBM webMethods experience is preferred. Experience with other integration platforms is acceptable.;
Developing structured test scenarios, test cases, and perform accurate testing with documented results
Developing complex structured queries for accurate results
Best practices for presenting system output to end-users
Preparing system technical documentation
Data analysis
Administration and troubleshooting of operating systems (OS) to include:
System performance metrics and benchmarking techniques
Researching and introducing new versions of Operating Systems, Databases, and application software
Relational databases (Oracle and SQL Server) and client/server environment
Web Services
Release management and code deployments
Quality assurance methodologies
Data warehouse and data-mart techniques desired
Familiarity with all, but not limited to the following: Jira, Bitbucket, Git, CI/CD, Linux Shell scripting, Groovy Scripting, ReadyAPI/JMeter test suite:
Some of the following programming languages: JavaScript/Typescript, Java, Python and Golang
System performance metrics and benchmarking techniques
Software Version Control (SVN)
Equipment (i.e. Virtual servers, SAN storage)
Network routing, firewalls, and load balancers
Related industry, organizational and departmental regulatory guidelines, best practices, and procedures
Ability to: Research and introduce new versions of operating systems, databases, application software
Learn, obtain structured and ad hoc training on vendor products/releases
Integrate/share/publish timely data to third party systems needing access to application data (real-time, or batch)
Adapt to changing technology by acquiring new skills (i.e. by attending continuing educational courses/trainings)
Create logical and physical data models and design user interfaces
Perform technical design through application system testing with a small team
Write optimized, well-structured SQL statements
Develop complex structured queries for accurate results
Develop structured test scenarios, test cases, and perform accurate testing with documented results
Use productivity tools for analysis, data behavior, and data mining
Work independently on tasks and projects of varying complexity
Provide training and guidance on technologies to others
Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.)
Manage time effectively and meet deadlines
Make presentations to both technical and non-technical audiences

Responsibilities

Develop software code to support solution requirements and designs for assigned applications
Investigate and analyze how the system processed transactions to determine if system functionality is configured correctly and provides accurate results
Provide application analysis for Information Technology and client base, and serve as a contact for IT business application analysts requiring in-depth understanding/results
Evaluate impact of errors and provide recommendations for solution through collaboration with business application analysts
Evaluate existing and new system functionality; determine any requirements not met by the specific system and develop action plans to correct deficiencies. This includes system nonfunctional requirements for data management
Define and document system scope, current logical view, general technical requirements and proposed logical view using structured design and analysis techniques
Provide comprehensive data queries and results, to analyze the system output and functional execution of key transactions
Monitor and track system updates/access to ensure successful auditing
Ensure appropriate monitoring, logging, and audits are in place to trace events, review results and make recommendations
Review application interfaces to determine if functionality is configured correctly and provide accurate results
Work on moderate to complex business scenarios to ensure system processes transactions accurately
Guide and participate with the Business Application Analysts in understanding business needs and assist translation for detailed technical and program specifications
Prepare necessary end-user reports, extracts, and queries; Develop and maintain documentation regarding system functionality, performance benchmarks, and system integration
Document all issues and their resolution
Develop, research and evaluate feasibility of alternatives to meet project/solution objectives and recommends alternatives
Design and execute test plans for unit and integration tests
Participate on technology services and vendor application upgrades, patching, testing, as well as production implementations
Work on small, medium, and large scale projects as needed by OUC
Follow triage, Software Development Life Cycle (SDLC), change management, and other IT processes in place to promote new/revised objects to all environments
Develop documentation for new system functions and/or updates to existing system documentation
Collaborate with technical teams to identify solutions with functional users, business analysts, and developers to define and document technical interface requirements
Analyze, diagnose and troubleshoot system issues to identify root-cause and implement solutions to minimize or prevent occurrences
Contact software vendors to report, track, and resolve problems with their software products
Research, evaluate and correct system malfunctions. Work with Business Analysts to resolve application issues in a timely manner
Plan, document, and test disaster recovery procedures
Handle scheduled on-call rotation responsibilities
Effectively communicate technical information with non-IT personnel
Perform other duties as assigned

Benefits

Competitive compensation
Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities
Hybrid work schedule