Programmatic Operations Manager
About The Position
Cadent ignites seamless connections between brands, publishers & consumers. Our predictive AI orchestrates outcomes on any platform customers are on, across any media they consume & at any stage of the journey. To learn more, please visit Cadent.com. We are currently looking for a Programmatic Operations Manager to support programmatic monetization on our SSP and deliver top performance for our advertisers. This role will take part in all aspects of pre and post-sale of programmatic activity. This includes aggregating premium supply and data sets, setting up PMPs/private marketplace deals, optimizing performance, troubleshooting any issues, identifying upsell opportunities and conducting post-campaign performance wrap reports.
Requirements
- 2+ years of experience in programmatic client support role
- Familiarity with oRTB protocol
- Critical thinking and problem-solving skills
- Relevant experience in leveraging large data sets to drive informed business decisions.
- Excellent verbal and written communication skills, with the ability to communicate the big picture and support with clear & factual data points
- Detailed oriented with excellent organizational skills
- Ability to manage multiple projects and deadlines based on strategic value
- Ability to collaborate within a dynamic and fast-paced team environment
- Advanced Microsoft Excel skills (pivot tables, vlookups, conditional logic) as well as Microsoft PowerPoint
- Must be legally authorized to work in the United States without employer sponsorship now or in the future.
Nice To Haves
- NetSuite - Internal CRM
- MS planner– Project management
- JIRA – Process management tool for communication with Product and Tech
- Kibana – Search and data visualization platform
- Grafana – Data visualization and observability platform
Responsibilities
- Work across teams to lead onboarding, activation, optimization and support of key clients within the Aperture MX marketplace
- Provide high level of customer service with effective communication, timely responses to requests, and proactive resolutions to potential issues
- Monitor day-to-day activity and revenue trends on the exchange on a macro and micro level
- Ensure maximum revenue potential is being delivered for all key accounts through strategic account planning, optimization, troubleshooting, as well as identifying new upsell opportunities
- Prepare and present internal and client facing decks, reports and QBRs
- Maintain an in-depth understanding of our products as well as the greater digital advertising ecosystem
Benefits
- Inclusive health, dental, and vision plans built to support diverse lifestyles
- Enhanced support for reproductive health, family planning, and new parents
- Employer contribution to HSA
- Voluntary Benefits: Pet Insurance, LegalEase Legal Assistance, Critical Illness, Hospital Indemnity, and Accident coverages
- Generous and inclusive paid parental leave
- Mental health support and Employee Assistance Program (EAP)
- Free access to the Calm App
- Monthly Wellness reimbursement
- Special discounts through LifeMart and Plum Benefits
- Flexible Time Off (FTO) policy and company breaks
- 11 observed Federal holidays
- Summer Fridays between Memorial Day and Labor Day
- Employee Resource Groups that foster connection and community
- DEI programming and initiatives
- Company-sponsored events to bring employees together
- Offices across the U.S., including Manhattan, Philadelphia, and San Jose
- 401(k) participation with discretionary employer match
- Life, Short-term, and Long-term Disability coverage
- Cell phone and WiFi stipend
- Pre-tax commuter benefits
- Access to certified financial coaches and planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
