Program Trainer - SNAP Intermediary

NATIONAL ABLE NETWORK INC-posted about 16 hours ago
Full-time • Mid Level
Hybrid • Chicago, IL
251-500 employees
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Reporting to the Intermediary Director, the Program Trainer - SNAP Intermediary is responsible for the coordination and delivery of state-wide training to new and existing Illinois provider partners/subgrantees. This will include new provider orientation, new staff training and refresher training for existing provider staff who are deployed to work with SNAP 2 Success Employment & Training participants within their organization. In addition, the individual will collaborate with the statewide Regional Managers to assess subgrantee training needs and responsible for the development of supplemental training resources.

  • Work with the Intermediary Director, Regional Program Managers and other National Able and Illinois Department of Human Services (IDHS) staff to identify and develop training resources and job aids to supplement and support IDHS processes and ensure program compliance.
  • Assist in the development of training workshops, curriculum and programs to address the needs of subgrantees and IDHS customers for continued program enhancement and expansion.
  • Provide train-the-trainer instruction for appropriate provider and compliance staff, when warranted.
  • Establish training schedules based upon anticipated customer needs, especially related to the Illinois SNAP Employment and Training System (ISETS).
  • Handle (or arrange for the handling of) all logistics for training sessions including: reserving room(s), setting up Web-X, arranging with support staff for room set-up/break-down with adequate office and audio/visual supplies/equipment, printing and collating materials necessary for training sessions, making travel arrangements (when necessary) and tracking all expenses.
  • Obtain feedback on quality and effectiveness of assessment and training and conduct program evaluation
  • Interact effectively with other program personnel and Able departments (e.g. IT, Finance, Compliance, etc.) to ensure timely communication of information, sharing of resources and coordination of programs, activities, events and services.
  • Compile data and produce regular management reports on a weekly basis, or as requested, to include trainee attendees.
  • Assume and perform other duties, tasks and special projects as requested by Intermediary Director or Regional Program Managers.
  • Be primary contact for ISETS User Acceptance Testing (UAT), working with ISETS programming team (SIU) and IDHS.
  • Work with a variety of internal and external individuals ranging from volunteers to management and must be capable of providing information to people who are not always familiar with the program(s). Work with Regional Program Managers to maintain, assess, and adjust training provider deliverables as necessary to ensure they are producing the desired contracted outcomes. May be required to assist the program director in monitoring costs/invoices associated with the program and all events and/or training to ensure alignment with Finance budget.
  • May facilitate/coordinate new provider/new joiner training sessions, workshops, and provider refresher training, both virtually and in-person.
  • Create and distribute email communications to provider partners/subgrantees regarding updates to program processes, as well as due dates for monthly updates (attendance information, submittal of reimbursement invoices, etc.).
  • Continually reviews and evaluates all phases of program includes, but not limited to training, procedures, development, and resources such as equipment or services and makes recommendations to management for program improvement.
  • Will serve as a liaison between provider and IDHS in the resolution of technological or non-technological support issues.
  • Performs other duties as assigned.
  • Excellent communication (oral and written), presentation and organizational skills.
  • Solid working knowledge of adult learning principles.
  • Experience in conducting needs assessments and program development, including curriculum development and design, testing, evaluation, quality control, performance metrics and reporting for adult education programs.
  • Able to conduct training sessions both in person and remotely, as necessary.
  • Highly developed organizational skills and the ability to track and utilize data management tools.
  • Computer proficient (especially in Microsoft Office products) with strong knowledge and appreciation of the crucial role technology plays in adult education; also, able to utilize standard office equipment.
  • High energy, flexibility, creativity, initiative and willingness to learn and seek continuous improvement
  • Ability to successfully work in a hybrid environment, spending 1-2 days weekly in the field (FCRC or local job center offices); as needed for training purposes.
  • Must be a compassionate, service-oriented team player who can comfortably and successfully interact with a very diverse population.
  • Must be able to travel locally and statewide to seminars/workshops, Family Community Resource Centers (FCRC), SNAP Intermediary current and prospective training provider locations and other National Able Network offices, as necessary.
  • Bachelor’s degree in education, training and development, social work or related field.
  • Minimum of 3 years of training experience ideally in a social service environment and/or employment focused.
  • Must have a valid driver’s license and ability to travel to subgrantee sites and/or funder/provider events across local, statewide and national locations.
  • Competitive Medical, Dental and Vision benefits
  • Company-sponsored Short-Term Disability / Basic Life and AD&D insurance
  • Paid Time Off up to 25 days based on 40 hour work week
  • Generous Holiday Pay including 15 holidays throughout year
  • 401(k) w/Company Match of 3% dollar-for-dollar, .50 cents on dollar up to 4-5%
  • Tuition Reimbursement
  • Employee Loyalty Benefit: Additional 10 days of PTO after every 5 years of FT service
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