State of California-posted 4 months ago
$3,833 - $4,804/Yr
Full-time • Entry Level
Hybrid • Rancho Cordova, CA
5,001-10,000 employees
Executive, Legislative, and Other General Government Support

The California Student Aid Commission (CSAC) is searching for a Program Technician II (PT II). In this role, you will provide direct program and technical support in a high-volume call center. As a PT II, you will provide high quality customer service to our clients, respond to emails, and work/key student forms. You will use your knowledge and application of the appropriate laws, rules, and regulations of CSAC's programs to provide customer service to our clients. This advertisement will remain open until the position(s) are filled, with cutoff dates of the 14th and 30th/31st each month. Applications will be reviewed after each cutoff date, on the 1st and 15th of each month, beginning September 15, 2025.

  • Provide direct program and technical support in a high-volume call center.
  • Deliver high quality customer service to clients.
  • Respond to emails and work/key student forms.
  • Apply knowledge of laws, rules, and regulations of CSAC's programs.
  • Current residency in the State of California.
  • Ability to work in a climate-controlled office environment.
  • Ability to attend meetings in designated conference rooms and travel to off-site locations.
  • Prior customer service experience.
  • Strong communication skills.
  • Ability to handle multiple tasks and changing priorities.
  • Proficient in Microsoft Office software packages.
  • Familiar with the field of education or student financial aid programs.
  • Ability to speak and understand Spanish.
  • Health insurance
  • Retirement benefits
  • Paid holidays
  • Flexible scheduling
  • Professional development opportunities
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