Program Team Lead
About The Position
Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Program Team Lead (WIOA) position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. Provide leadership and direction to WIOA program staff; provide excellent customer service to internal and external clients; develop and deliver program specifics; ensure program goals are met and contract and state regulations are adhered to on a daily basis. This position is responsible for daily management and oversight of daily program activities and EDSI staff.
Requirements
- Bachelor’s degree in business, education, human services or a related field with a minimum of 3 years of experience in the workforce development field
- Knowledge of all WIOA Programs, One Stop Center, American Job Centers, and CWDS
- Experience in providing career development assistance
- Must have notable experience in team-oriented environment
- Should be able to converse with a wide range of clients and professionals while demonstrating a positive professional attitude
- Knowledge of Federal and State guidelines related to WIOA programs
- Proficient in Microsoft Office applications
- Valid Driver’s License
Nice To Haves
- Previous management experience with comparable project size an asset
Responsibilities
- Guides and supervises, WIOA team members to ensure best practices are used and performance goals are met
- Creates process flows and procedures for all Title I Programs including adult, dislocated worker, youth and Opioid
- Supports Career Advisors through training, weekly check ins, and one on one development
- Facilitates bi-weekly direct report meetings with WIOA team members
- Supports Performance Analyst conduct case reviews for WIOA team members
- Understands the operations and scope of work for the Adult/Dislocated Worker, Youth, and Opioid Grants
- Works with the WIOA Team to maintain performance expectation and meet contract goals
- Collaborate with the Performance Analyst to provide leadership to Career Advisors
- Provides training to all new team members working on the Title I Program including Adult, Dislocated Worker, Opioid, and Youth.
- Serves as the Onboarding Champion for all new staff
- Establishes master training agreements with providers on Chester County’s ETPL
- Processes and assigns new program interest forms
- Facilitates weekly training approval and case review meetings
- Coordinates with CCWDB staff to complete necessary file monitoring and archiving
- Tracks customer feedback data following workshops and CareerLink events
- Tracks job seeker and partnership success stories and compiles a quarterly newsletter to be shared with partners
- Will conduct outreach for targeted populations if specific grant funding becomes available through the CCWDB and will maintain a caseload of job seekers as needed (Examples: DWG, Good Jobs Challenge)
- Reviews program invoices and maintains program checkbooks in accordance with available ITA funding
- Establishes master training agreements with providers and maintains the training waitlist in times of limited funding
- Works with the CareerLink leadership team to implement new programming and processes to engage customers
- Tracks jobseeker and partnership success stories and compiles a quarterly newsletter to be shared with partners
- Assists in the preparation of project reports as needed
- Provides new employee training as needed
- Conducts outreach for targeted populations as specific grant funding becomes available through the DCWDB and maintains a caseload of jobseekers as needed
- Oversees specialty projects and grants within Chester County
- Maintains and tracks performance data for programs/grants in Chester County
- Responsible for tracking invoices and training grant approval
- Supports performance analyst in maintaining the Training Checkbook
- Other opportunities as available
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What This Job Offers
Job Type
Full-time
Career Level
Manager
