Department Of Social Services-posted about 1 year ago
$38,000 - $43,000/Yr
Full-time • Entry Level
Fredericksburg, VA
Social Assistance

The Program Support Technician at the Virginia Department of Social Services plays a crucial role in supporting child support enforcement efforts. This position involves administrative and programmatic duties aimed at ensuring that child support payments are effectively managed and reach families in need. The technician will engage with clients, maintain accurate records, and assist in case management functions to promote family success.

  • Gather and organize information to meet requirements for child support cases.
  • Create and update client records in automated systems.
  • Process documents in assigned case management functions.
  • Communicate directly with clients, internal staff, and external agencies to obtain and convey information.
  • Research documentation to support actions by case management staff in a timely and accurate manner.
  • Experience in an office environment providing customer service to the general public.
  • Demonstrated ability to communicate effectively both orally and in writing with a diverse audience.
  • Ability to perform mathematical computations and manage multiple priorities.
  • Experience in obtaining and assessing information/data through interviewing.
  • Independently research cases to resolve difficult problems.
  • Ability to interpret and apply policies and procedures.
  • Experience analyzing and utilizing legal and financial data and automated reports.
  • Proficiency with Microsoft Office applications, including Excel.
  • Work experience in child support enforcement or other social service programs.
  • Comprehensive pay and employee benefits
  • Development opportunities
  • Unique job and career opportunities in public service
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service