Program Support Technician - Department of Psychology

James Madison University • Harrisonburg, VA

9d • $38,000 - $42,000

About The Position

The Department of Psychology is accepting applications for a full-time Program
Support Technician who will provide administrative and logistical support to the
department head, assistant department heads, and departmental faculty. This
individual also will serve as the first point of contact for visitors to the
department.

Requirements

• Understanding of office management best practices
• Excellent computer literacy and ability to quickly learn new computer software
• Fluency in Windows computer operating environment and Microsoft Office. Strength with Word, Excel, and e-mail software
• Previous experience with PeopleSoft or database management
• Some experience in web editing
• A general understanding of the role of a department within a university
• Advanced typing/data entry skills
• Polished telephone communication skills
• Interpersonal and leadership skills

Nice To Haves

• Experience working with JMU’s Student Administration (SA) system and MyMadison Connect (the CRM) is beneficial, or a demonstrated ability to learn new systems quickly
• Experience with other JMU software systems (including for personnel and fiscal matters, e.g., PeopleSoft modules, ePAR, AIM, eVA procurement, or Chrome River) or comparable systems is beneficial

Responsibilities

• Serves as departmental support for processing admissions into the major and related tasks
• Digitally enters and maintains the undergraduate psychology schedule of classes
• Provides support for generating and archiving departmental documents
• Assists with the department's major admissions processes (including transfer students
• Provides support through the use of the student administration and advising system
• Provides support to the Academic Unit Head (AUH), faculty, students and visitors
• Effectively communicates and efficiently executes duties and responsibilities
• Maintains consistent communication with faculty and staff as needed
• Organizes and prioritizes work to meet established deadlines
• Provides other logistical support as needed (e.g., event management)
• Participates in cross-trainings to be able to provide backup support for the Fiscal Technician position in the department
• Assist with scheduling for faculty searches as assigned

Benefits

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees