Program Support Supervisor 1 - Business & Computer Science

Columbia Basin College•Pasco, WA

35d

About The Position

Columbia Basin College ("CBC" or the "College") seeks a Program Support Supervisor 1 to provide administrative, fiscal, and operational support for the Business and Computer Science Department. This position assists the Dean in managing day-to-day Division activities, supervises classified staff, and serves as a liaison with campus departments, accrediting agencies, and external organizations. The role requires independent planning, organization, and prioritization of work to ensure the efficient operation of the Division. This position reports to the Dean for Business & Computer Science. This position is open until December 1, 2025 @ 11:59 PM Pacific Time. If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Christopher Bonilla at [email protected] or (509) 542-4557.

Requirements

High school diploma or equivalent; and
Three (3) years of administrative support experience working in position(s) such as an administrative assistant, secretary, program coordinator, program support or related field.
OR
Equivalent education/experience.
Organizational Skills: Ability to organize projects, prioritize workflow and complete multiple tasks simultaneously and accurately;
Professionalism: Must present a professional, business-like manner and appearance; reacts well under pressure, treat others with respect and consideration; maintains confidentiality; keeps emotions under control;
Customer Service Skills: Manages difficult student or staff situations calmly, responds promptly to student, staff, or faculty needs; works well with diverse student and campus community;
Problem Solving Skills: Identifies and resolves problems in a timely manner; focuses on solving conflicts; gathers and analyzes information skillfully; develops alternative solutions; uses reason even in emotional situations;
Communication Skills: Ability to communicate in a clear and concise manner in both written and oral formats; responds well to questions; and listens to others without interrupting;
Technical Skills: Has working knowledge of Microsoft office software programs; is able to compose documents for test tracking; is able to utilize computer programs with adaptive technology; and strives to continuously build knowledge and skills;
"Yes, And"/Teamwork: Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism and cooperate with fellow employees and supervisors; demonstrate alignment with the "Yes, And" culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity); and
Support for Diversity, Equity & Inclusion: Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth.

Responsibilities

Lead and direct the work of classified staff, including training new employees, assigning, scheduling, and monitoring work performance;
Independently plan, organize, and prioritize tasks; support the Dean in planning and operations of the Division; prepare and maintain reports, publications, brochures, mailers, and other materials;
Monitor, evaluate, and reconcile budgets and fiscal records; process requisitions, invoices, payroll, and p-card transactions; identify and resolve discrepancies; assist with annual budget development;
Coordinate program functions with campus departments and external agencies; promote and represent the Division at meetings and events; meet with accrediting organizations regarding program and institutional policies; attend meetings on behalf of the Dean when requested;
Manage correspondence, reports, and official records; draft letters, meeting notices, agendas, and minutes; handle publicity posts on social media (Twitter, Facebook, Instagram); respond to inquiries and resolve problems related to Division services;
Maintain accurate records of faculty syllabi, correspondence, financial statements, evaluations, schedules, and other documents; establish and manage electronic filing systems for accessibility;
Coordinate travel arrangements for faculty and student groups, including forms and expense reports; order supplies and equipment; arrange for facility and equipment maintenance;
Perform complex word processing, spreadsheet, and database tasks (including formulas, merging, graphics integration, and report generation) to support Division operations;
Interact effectively with faculty, staff, students, parents, and community members from diverse socio-economic and cultural backgrounds; and
Perform other duties as assigned.