Program Support Specialist

BRIDGEWAY BEHAVIORAL HEALTH SERVICES•Elizabeth, NJ

6h•$40,000•Onsite

About The Position

Provides program support and facilitates communication among the team members and people served. Often serves as the initial point of contact for persons served or other providers calling or visiting the office or HUB. As a member of the team(s), performs general program support functions and housing support duties as assigned with the program.

Requirements

Associates degree in Psychology, social work, or counseling related field.
A minimum of two years administrative work experience
Valid driver’s license required
No more than one moving violation within the past 12 months
Vehicle required

Responsibilities

Ensures a friendly wellness and recovery-oriented office environment, and rapid response when meeting and greeting persons served, family members and stakeholders who visit the office.
Creates a welcoming trauma-informed customer service environment in the office and HUB.
Participates in team meetings as assigned, including individual and team supervision. Actively seeks out monthly supervision from supervisor.
Provide admission information for program or warm handoffs to other Bridgeway programs for persons seeking Bridgeway services for self or family members.
Provides recipients of Shelter Plus Care with yearly written, verbal and/or email notifications of recertification requirements to maintain compliance with HUD.
Follows up with any recipients not active in services by completing a face to face visit in the field and documents attempts quarterly.
Meets with recipients on an annual or as needed basis to collect recertification documents. Problem solves with individuals with housing/landlord related issues.
Works collaboratively with Union PATH Team Leader and team, consisting of Elizabeth and Plainfield Housing Authority along with Union County Chart Compliance.
Assists team leader with managing service match, submitting reports on a monthly basis.
Answers phones for Diversion staff and facilitate giving information about services
Enters all calls into the Diversion call log and assists with setting up appointment times.
Works with the Peer Housing Manager in order to submit paperwork in a timely manner to the NJ MCO’s for authorization
Track authorizations and submit for renewals as needed.
Enter all contacts data in to HMIS
Enters all billing information in accordance with agency timeline
Enters all statistical data collection and prepares monthly and quarterly reports in accordance with agency timeline
Track all required documentation required through spreadsheets, chart auditing to help team maintain compliance. Includes due dates of housing recerts, IRP’s, assessments, Med Ed, and Initial/Annual documents
Track and report units of service (weekly) o Assists in the collection of program data Billing:
Monthly verification of insurance eligibility for individuals and reporting changes to billing supervisor/team leader
Maintains Program’s supply inventory, prepares vouchers for payment
Enters all billing information in accordance with agency timeline to include use of Traverse PO System and Concur System/maintenance of receipts
Daily tracking and reporting of units of service, and billing through NJMHAPPS as applicable
Inspection of all Agency vehicles (repairs/routine maintenance/inspections)
Conducts and documents all required inspections and drills outlined in Health and Safety Policies (see policy 6004-A)
Compliance with internal/external policies, regulations, laws and high ethical standards.
Management of charts in electronic health record
Appointments and meetings for staff and maintains calendar as assigned
Attends team meetings and in-service trainings as assigned
Management of information systems including HMIS, and the and distributes information/reports to the other team members and Director as assigned.
Confidentiality of mental health program information, records, etc.
Manages the program’s supply inventory in collaboration with program staff and Director
Communicates with finance department to ensure ordering of supplies is within budget and using the most appropriate vendor
On a regular and continuous basis, exercises sound judgment and assumes responsibility for decisions, consequences and results having an impact on people, costs and/or quality of service
Answering, screening and routing telephone calls including routine and crisis calls from people served by the program
Provide admission information for program or warm handoffs to other Bridgeway programs for persons seeking Bridgeway services for self or family members
Prepares and answers routine team correspondence
Exchanges non-routine information using tact and persuasion as appropriate, requiring excellentverbal and written communication skills
Willing to learn and competently utilize all current and future computer applications and technology as related to the position to include operation of agency computers, smart phones, phone systems, email platforms, electronic calendars, electronic training modules, electronic health records and electronic data systems used by the agency.