Program Support Specialist - PRN/On-Call

Rock Valley Community Programs • Janesville, WI

12d • Onsite

About The Position

At Rock Valley Community Programs, Inc., our Program Support Specialists (PSS) play a vital role in maintaining safety, accountability, and order within our Residential Reentry Program. Supporting up to 125 residents from the Wisconsin Department of Corrections, Federal Bureau of Prisons, and U.S. Probation, PSS team members ensure a secure environment while assisting clients on their journey of reintegration into the community. If you’re dependable, integrity-driven, and thrive in a structured environment, we invite you to apply.

Requirements

• Strong judgment, problem-solving, and communication skills
• Ability to remain calm in high-pressure situations
• Working knowledge of computers, or willingness to learn
• Valid driver’s license and clean driving record
• Must complete pre-employment physical, TB test, and drug screening (covered by RVCP)
• Completion of CPR, First Aid, CBRF Fire Safety, and Choking training within 90 days
• Must be able to sit, stand, and walk for extended periods
• Occasionally lift/move up to 25 pounds
• Reasonable accommodations available for qualified individuals

Nice To Haves

• Prior experience in corrections, human services, or security is a plus

Responsibilities

• Conduct resident counts, facility walkthroughs, and room searches
• Monitor surveillance systems and GPS tracking
• Administer UA/BA testing
• Enforce facility rules and maintain daily logs
• Supervise visitor check-ins and client sign-ins/outs
• Respond to crises and execute emergency protocols
• Dispense and record medications accurately (training provided)
• Document incidents clearly and professionally
• Check and respond to shift logs, emails, and phone communications
• Collaborate with internal staff and external stakeholders
• Facilitate intake processes and client orientations
• Transport residents as needed using agency vehicles
• Oversee recreational time, meals, and client accountability
• Support daily operations through clerical tasks and supply distribution

Benefits

• Paid training and certifications
• Meaningful, purpose-driven work
• Opportunities for growth and advancement
• Supportive, mission-focused team

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed