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This is an opportunity to be a part of a team in a growing program within a rapid growing company. The program is a partnership with the world's largest home improvement retailer. Be a key point of contact for customers via inbound and outbound calls with project updates and friendly outreach. Log notes from calls and internal interactions. Comfortable managing customer concerns in a professional, positive approach. Make decisions of resources to pull in internally and communicate to program partner of status. Project Manager of customer service questions and concerns. Role would also consist of administrative support in program compliance and processing.