Program Support Assistant (Office Automation)

Department of Veterans Affairs-posted 12 months ago
$44,959 - $58,445/Yr
Full-time • Entry Level
San Juan, PR
5,001-10,000 employees
Administration of Human Resource Programs
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This position is located in the VA Caribbean Health Care System VACHS Outpatient Clinics, Home Based Primary Care Programs (HBPC) at San Juan Puerto Rico, and manages the daily operations of HBPC Office including a variety of administrative, research, program management, and serve as a liaison between the HBPC and Information Technology (IT) as well as the administrative assistant to the Chief Nurse for Home and Community Base Services.

  • Provides administrative support to Home Based Primary Care (HBPC).
  • Responsible for the routine clerical, copying and electronic record maintenance for the program, and maintained all required files.
  • Assists in the management of manuals and/or automated information systems.
  • Serve as a liaison between HBPC and Information Technology (IT) for aspects related to computers and electronic devices used in HBPC.
  • Performs primary user support for the Program and diagnostic daily operating problems with electronic equipment, computer software and hardware.
  • Operates personal computer and use software packages e.g., Microsoft Excel, Word, Power Point, Access, Exchange, and Windows Operating System.
  • Request, receives, and coordinates installation for hardware and software.
  • Responsible to assist staff in correcting errors in event capture data entry to assure smooth transmission.
  • Coordinates service requests for software development, modification, or enhancement.
  • Request all computer access, medical equipment, supply and needs for new employee.
  • Preparing minutes and agenda for meeting and conferences call.
  • Assists in conducting reviews and analysis of data reported through multiple systems related to workload, to ensure the information is accurate, timely and available.
  • Responsible for processing and arranging mail delivery.
  • Orders and maintains supplies for HBPC Program.
  • Assist and coordinate medical appointments, maintains schedules, cancellations, waitlists, and checkouts for HBPC patients.
  • Responsible for timekeeping and maintain daily time and attendance for all HBPC Staff.
  • Must be a U.S. citizen to apply for this job.
  • Typing Requirement- The Program Support Assistant (Office Automation) requires incumbent to type 40 words per minute (WPM).
  • Must be proficient in spoken and written English.
  • Must be proficient in spoken Spanish.
  • One year of specialized experience (equivalent to the GS-05 grade level in the federal service).
  • Comprehensive benefits package as a federal employee.
  • Eligibility for benefits depends on the type of position held.
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