Program Supervisor; Lakewood Navigation Center

Volunteers of America - Colorado•Edgewater, CO

43d•$60,000 - $65,000•Onsite

About The Position

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential. The Program Supervisor for the Lakewood Navigation Center is responsible for managing and delivering programming there. This role works in close partnership with the Operations Supervisor to ensure that participants' voice is centered in decision-making and that all policies and procedures are implemented in a safe, respectful, and trauma-informed manner. The Lakewood Navigation Center serves 103 unaccompanied individuals in a congregate shelter setting, with integrated support services designed to meet client needs. Key responsibilities include: Program Oversight: Ensure appropriate staffing structures are in place for Housing Case management, review best practices with staff, oversee staff training, and maintain the safety of both personnel and the facility. Program Development: Create and refine systems in response to evolving program outcomes and establish policies and procedures that support effective and equitable service delivery. Develop and maintain robust wrap around services on site to transform lives and permanently move people out of homelessness. Grant Management: Oversee grant-related activities, ensuring timely and accurate reporting to funding entities. Community Engagement: Represent VOA Colorado programming within the community, identify emerging needs, and lead initiatives that promote collaborative community practices. Additionally, this position participates in the on-call rotation for shelter management

Requirements

Bachelor of Arts degree in human services, or a closely related field or related experience.
Two years of direct experience (paid or volunteer) working with people experiencing homelessness and behavioral health needs.
Two years of direct experience in program design, implementation, monitoring, budgets, and reporting skills.
Two years of supervisory experience.
Knowledge of community-based resources for people experiencing homelessness.
Complete program credentialing process, including criminal and civil background checks within 30 days of hire.
Willing to obtain first aid, automated external defibrillators, and cardiopulmonary resuscitation certifications.
Models core culture attributes of Volunteers of America Colorado that include "AIRS" (Accountability, Integrity, Respect and Service).
Models and pursues with vigor Volunteers of America Colorado three strategic critical virtues of HHS (Hungry, Humble, People Smart).
Ensures equitable and inclusive services. Ensures that participant(s) has an active voice in programming.
Possesses genuine empathy and compassion.
Open to receiving and providing feedback focused on conflict resolution.
Adaptable.
Expert written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud-based applications.
Strong time management and prioritization skills.
Experience working both independently and in a team-oriented, collaborative environment.
Strong organizational skills.
Must be able to drive between programs and community meetings.
May be required to cover shifts at residential programs.
Ability to quickly and safely go up and down stairs regularly throughout the shift to complete perimeter checks, and quick/effective responses in cases of an emergency.
Must be able to lift up to 50 lbs. a few times per day.
The employee may be exposed to severe weather conditions and other health related conditions consistent with shelters
Must be able to auditorily and visually supervise the milieu.

Nice To Haves

Master of Arts Degree in related field.
Five years' experience in developing and evaluating programs, managing a budget, coaching staff, developing effective teams, setting, and achieving strategic objectives.
Bilingual English and Spanish.

Responsibilities

Supervise 24-hour service provision through strategic scheduling and oversight of direct, contract, and support staff.
Lead recruitment, training, coaching, and evaluation of staff, interns, and volunteers.
Collaborate with shelter Supervisors to hire and train relief staff.
Delegate tasks to ensure smooth day-to-day functioning.
Maintain a clean, organized, and "tour-ready" facility.
Ensure guests receive nutritious meals via VOA Kitchen.
Oversee crisis intervention, trauma-informed care, and housing case management.
Monitor intakes, discharges, and housing placements.
Ensure staff have access to referral resources and maintain accurate documentation across required databases.
Ensure staff and volunteers are responsible for all program components, group activities, and community events.
Uphold safety and protection standards for guests.
Develop and maintain robust wrap around services onsite to transform lives and permanently move people out of homelessness
Support budgeting, monitoring expenses, and ensuring appropriate grant spending.
Prepare reports, gather program data, and assist with grant writing and proposals.
Develop, implement, and revise policies and procedures.
Communicate updates and monitor compliance.
Maintain relationships with external service providers and represent the program in community settings.
Attend training, meetings, and workshops.
Provide mentorship and training on best practices.
Uphold the Social Work Code of Ethics.
Participate in on-call rotation, cover duties of the Operations Supervisor when absent, and perform other duties as assigned.