Program Supervisor, HomeBase Staten Island

CAMBA • New York, NY

1d • $60,000 - $65,000

About The Position

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
Homelessness Prevention Initiative (HomeBase) is a CAMBA program that provides case management and essential services to 600 at-risk individuals and families in Bedford-Stuyvesant to prevent homelessness. Individuals and families receive services that help them overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.
Position: Program Supervisor
Reports To: Assistant Program Manager
Locations: 120 Stuyvesant Place, Staten Island, NY 10301
209 Bay Street, Staten Island, NY 10301

Requirements

• Bachelor’s degree (e. g., B.A., B.S.W.) and/or equivalent experience.

Responsibilities

• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders regarding best program practices.
• Has input into and understanding of, Case Management aspects of contract requirements and communicates this understanding to staff.
• Ensure that all client files and program files are kept in compliance with funder’s standards and implement CAMBA internal Quality Assurance protocol.
• Analyze case management program and demographic data to make programmatic improvements.
• Supervise, coach, motivate and counsel direct reporting staff to excel.
• Plan and organize program activities to maximize program contract's goals and performance targets.
• Improve teamwork among direct reporting staff as well as among peers.
• Troubleshoot and make decisions within the boundaries of authority level, in accordance with program policies, procedures, and protocols.
• Work with direct reporting staff to improve work performance through client feedback, training, and other appropriate mechanisms.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
• Administer constructive discipline to direct reporting staff, as needed.
• Assist in recruiting of program eligible clients.
• Confer with CAMBA’s Management staff as needed regarding programmatic and personnel issues.
• Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
• Monitor and review clients' progress weekly by conducting case conferences with staff.
• Review all documentation related to clients' progress for accuracy, completeness, and clarity.
• Participate in administrative and staff meetings as requested.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• Prepare marketing materials for the program.
• Reach out and market the program to the community in order to recruit clients.
• Prescreen clients over the telephone for eligibility and may schedule intake appointments.
• May have direct client service/program responsibilities in addition to the above.
• Tasks may be modified, expanded and/or assigned over a period of time.

Benefits

• CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees