Program Supervisor - Advocate Department - Case Management
About The Position
Crisis Services is currently seeking a Program Supervisor to provide leadership and direct supervision to the Case Management team who offers comprehensive victim services to individuals who have experienced sexual assault, domestic violence, family violence and/or elder abuse. Who we are: Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration. About this opportunity: The Advocate Department of Crisis Services is Erie County’s Rape Crisis Center and an OCFS licensed Non-Residential Domestic Violence Service Provider in New York State. The Department provides comprehensive victim services to individuals who have experienced sexual assault, domestic violence, family violence and/or elder abuse. Many of our core services are available 24 hours a day, 7 days a week. The Program Supervisor is responsible for assisting the Director and Advocate Department Management Team in the oversight of the Advocate Department operations and staff. This position provides leadership and direct supervision for staff on the Case Management Team and provides oversight and direction for the 24/7 Hospital Advocate Response Program.
Requirements
- Master’s degree in social work, public health, mental health counseling, or related degree, with correlating licensure where available.
- A minimum of two (2) years of recent full-time professional experience in sexual/domestic violence response/prevention and/or providing direct client services.
- A minimum of one (1) year of direct supervisory experience.
- Experience supporting staff training and development.
- Capacity to work across disciplines and with a wide variety of stakeholders.
- Superior knowledge of HIPAA laws/regulations about protected health information; code of ethics, confidentiality and privacy principles.
- Strong communication skills and the ability to develop effective interpersonal relationships with team members, clients, and staff.
- Demonstrated judgment, empathy, and ethical values and abilities that align with Crisis Services’ goals and values.
- A valid Driver’s License and a clean driving record with access to a reliable vehicle.
Responsibilities
- Assisting the Director and Advocate Department Management Team in the oversight of the Advocate Department operations and staff.
- Providing leadership and direct supervision for staff on the Case Management Team
- Providing oversight and direction for the 24/7 Hospital Advocate Response Program.
Benefits
- Competitive pay with regular annual increases
- Paid training and professional development opportunities
- Generous paid time off and paid meal breaks
- Employee self-care and wellness supports including Calm app subscription for all employees and their family members
- Quiet Room, Exercise Room and Lactation Room onsite
- Great health insurance coverage w/generous employer premium contribution
- $300/year Flexible Spending Account provided by agency
- Access to dental, vision and other ancillary insurance coverage options
- 403(b) plan w/employer match after one year of service
- Eligibility for Public Service Loan Forgiveness program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
