Program Supervisor, Justice Involved Supported Housing Initiative (JISH)

CAMBA • New York, NY

114d • $70,000 - $70,000

About The Position

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA’s Justice Involved Supported Housing Initiative (JISH) provides 30 units of scattered site supportive housing to homeless individuals with a probable mental health illness and/or a substance use disorder, with recent histories of cycling through the NYC criminal justice and shelter system. Case management focusses on removing barriers to access needed services in an effort to reduce and/or avoid recidivism. Ensure that all clients’ basic needs are met and that clients are connected to needed services, such as mental health, substance use, benefits, legal, etc. The operations component focuses on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs, as well as identifying new units, negotiating leases and making units ready when there is a vacancy.

Requirements

• Bachelor’s degree in social work or human services and at least 2 years’ experience in housing related programs.
• Two years of applicable experience and/or equivalent experience.
• One year of experience supervising others.
• Knowledge about, understanding of, and ability to work closely with people who are homeless, those with a history of drug use and/or mentally ill.

Nice To Haves

• Certified Substance Abuse Counselor (CASAC) Preferred.

Responsibilities

• Perform Quality assurance field and home visits to ensure client satisfaction; accompany Case Managers and Housing Specialist at home visit monthly to examine interaction and quality services.
• Supervision of staff, collaboration with Program Manager to complete performance appraisals, coaching, counseling, mentoring staff.
• Troubleshoot customer/client issues & concerns, and make decisions in accordance with program policies, procedures, and protocols.
• Read progress notes in the absence of the Program Manager and ensure staff are following the progress note template.
• Work with direct reports to review and improve any customer feedback, recommend training, and other appropriate recommendations.
• Lead appropriately any pushback or resistance to change from customers.
• Monitor customers' progress towards their goals weekly and ensure Case Managers are developing and addressing realistic Service Plan goals, e.g medical, mental health, education etc.
• Review all documentation related to customers' progress for accuracy, completeness, and clarity.
• Participate in administrative and staff meetings as requested.
• Ensure staff are updating TMS Maven monthly and ensure all data reflects Service Plan progress.
• Prepare marketing materials for the program.
• As necessary maintain caseload.
• Plan, coordinate and facilitate social/peer support events, including group facilitation for clients and the quarterly community advisory board community meetings.
• Other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• 403(b) retirement plan with employer match
• Paid time off (vacation, personal, and sick time)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees