Client Worker Program Supervisor

TX-HHSC-DSHS-DFPS • Austin, TX

1d • Onsite

About The Position

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Program Supervisor I (Client Worker Program Supervisor) perform routine (journey-level) administrative and supervisory program work and is responsible for the daily operation of the Client Worker Program. The Client Worker Program Supervisor assists in developing, maintaining, and deploying specific work processes and competencies to assure an effective Client Worker Program and evaluates the success of the program. Supervises job coaches and other staff as needed. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Requirements

• Knowledge of local, state, and federal laws related to the program area.
• Knowledge of public administration and management techniques.
• Knowledge of training and marketing techniques.
• Knowledge of program management processes and techniques.
• Knowledge of job-related principles and techniques.
• Skills in identifying performance measures or indicators.
• Skills and in operating a computer and applicable software.
• Interpersonal skills for positive interaction with individuals and groups.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to establish goals and objectives.
• Ability to develop, evaluate, and interpret administrative policies and procedures.
• Ability to supervise and train others.
• Ability to develop and conduct assessments.
• Ability to communicate effectively both orally and in writing.
• Ability to maintain confidentiality and react calmly and appropriately in stressful situations.
• Must possess a valid Texas driver license or obtain it no later than 90 days after hire date to drive a state vehicle. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy.
• CPR certification or the ability to obtain CPR certification within the first 30 days of employment.
• Graduation from an accredited four-year college or university with major course work in Mental Health, Psychology, or Social Services.
• OR
• Associate degree in Mental Health, Social or Human Services and a minimum of twenty-four months experience in a mental health facility setting required.
• OR
• No degree and a minimum of four years of experience in a mental health facility setting required.
• Three years of experience in a mental health facility required.
• At least three (3) years' experience supervisory, coordinating, or managing patient/staff activities in a mental health setting.

Nice To Haves

• Three years of experience with program development preferred.

Responsibilities

• Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
• Supervises job coaches (and other staff as needed) to ensure a clean, safe, and inviting environment. Responsibilities include, but are not limited to, reviewing applications, interviewing candidates, selecting and hiring potential employees, scheduling and assigning workload, establishing performance measures, evaluating work performance, providing feedback and guidance, recommending staff development and training, recommending personnel and disciplinary actions, scheduling and approving leave, ensuring assigned staff participate in mandatory training.
• Trains, maintains, and deploys a program workforce that reflects skill and competency in the provision of high quality, recovery oriented, trauma informed, patient centered care that prepares patients for healthy living in the least restrictive environment. Ensures CWP staff receive training to operate vehicles and equipment (e.g., Forklift, Paper Shredding, Boxes and Paper Baler, Lawn Equipment, Buffers, Computers, Trucks, Vans and Bus).
• Attends and participates in the hospital quality assessment performance improvement program by assisting with gathering data and preparing reports on the effectiveness of the program. Serves on other committees and workgroups as requested.
• Assists with the implementation and evaluation of the Client Worker Program, ensuring compliance with The Joint Commission (TJC) standards, Centers for Medicare and Medicaid (CMS) conditions of participation, Texas Administrative Code (TAC), and the rules and regulations of the Agency and state hospital system.
• Assures that patients' cultural and other special needs are formally addressed so that the patients have the job skills to fully participate in the program. Works with the patient’s interdisciplinary team to evaluate the patient’s performance in the Client Worker Program.
• Assists in the development, review, and update of policy and procedure manuals to assure effective communication among program personnel. Ensures patient information (handouts, educational material, electronic media, etc.) is current, recovery oriented, individualized, and adheres to established hospital policies and procedures. Utilizes feedback from patients (i.e., Patient Satisfaction Survey) to improve services.
• Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level