Program Supervisor-High Fidelity Wraparound

Thompson Child & Family Focus•Charlotte, NC

5h•Remote

About The Position

As the High-Fidelity Wraparound (HFW) Coach and Program Supervisor for Thompson’s North Carolina Mental Health Unit, you will provide guidance, consultation, and instructional support to HFW team members, enabling them to develop the competencies required to deliver the HFW model with integrity. You will oversee team performance, ensuring adherence to program standards and delivery of high-quality services to youth and families. Compliance with state, agency, and HFW program requirements will be maintained under your supervision. Staff development will be advanced through structured Professional Development Plans, regular supervision, effective meeting leadership, and timely responses to emergent situations. In this role, daily responsibilities include managing referrals, overseeing budgets, reviewing key performance indicators, and supporting the documentation process to maintain alignment with the HFW framework. You will regularly collaborate with the UNCG HFW Training Program Implementation Specialist to pursue coach credentialing and monitor the fidelity of Thompson’s HFW team. Engagement with community partners and stakeholders is integral, encompassing participation in community events, Systems of Care HFW data collection initiatives, and ongoing collaborative meetings. Supervision duties entail maintaining clear communication with both internal leadership and external organizations, as well as developing innovative strategies to expand the HFW program in Mecklenburg County and neighboring counties such as Cabarrus, Stanly, and Union. The position may also involve carrying a caseload for two HFW families alongside supervisory responsibilities. Excellence in this role requires a high degree of accountability, responsiveness, and adaptability. Prompt action in support of youth, families, and staff may be necessary, including providing direction and assistance beyond standard business hours to ensure consistent and quality program operations.

Requirements

Master's degree
Verified 3 years of work experience as a high-performing individual contributor in a related field.
Exposure to leadership/management experiences, either through short-term project management, coordination, training or actual leadership positions.
Displays the capacity/coachability for future growth and development as a leader.
Must have a valid Driver’s License and meet any credentialing, licensing, and privileging standards as it pertains to the program(s) they lead.
All potential job candidates must pass a drug screening test, and an extensive background check is required.
Position requires mobility in the counties served (Mecklenburg, Stanly, Union, and Cabarrus counties), remote work, and occasional commute to the office.

Responsibilities

Provide guidance, consultation, and instructional support to HFW team members
Oversee team performance, ensuring adherence to program standards
Maintain compliance with state, agency, and HFW program requirements
Advance staff development through Professional Development Plans, supervision, and meeting leadership
Manage referrals and oversee budgets
Review key performance indicators and support the documentation process
Collaborate with the UNCG HFW Training Program Implementation Specialist
Engage with community partners and stakeholders
Maintain clear communication with internal leadership and external organizations
Develop innovative strategies to expand the HFW program
Carry a caseload for two HFW families alongside supervisory responsibilities

Benefits

3 weeks paid time off (PTO) first year plus 10 paid holidays!
Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
401K Match
Education Reimbursement
Referral Bonus
Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement
iPhone and Laptop provided for eligible roles
Multiple opportunities for growth