Program Supervisor-Health Services

Trillium Family Services • Portland, OR

1d • $55,000

About The Position

The Program Supervisor – Health Services plays a key leadership role in supporting the health and well-being of the children and families we serve. This position is responsible for the planning, supervision, and evaluation of daily health services operations across multiple levels of care.

This role operates in a fast-paced environment with frequent deadlines, meetings, and interruptions, requiring strong leadership, organization, and adaptability.

Requirements

• Strong computer literacy required
• Proficiency in word processing and database programs
• Ability to manage documentation, reporting, and administrative systems efficiently
• Valid driver’s license with acceptable driving record
• Personal auto insurance (if using a personal vehicle for agency business)

Nice To Haves

• Bachelor’s Degree in Human Services, Social Services, Business, Medical field, or related field preferred
• Minimum of 1 year of relevant experience preferred

Responsibilities

• Plan, supervise, and evaluate daily health services operations
• Coordinate health services for residential, day treatment, and outpatient clients
• Support the Health Services Manager with administrative and operational duties
• Serve as an integral member of Trillium’s interdisciplinary treatment team, helping ensure each child’s health needs are effectively addressed
• Provide direct supervision, orientation, training, scheduling, and evaluation of assigned staff
• Conduct individual and group supervision and maintain documentation in accordance with regulatory standards
• Support staff in developing clinical and operational competencies
• Implement progressive discipline, up to and including termination, when necessary
• Foster a positive, accountable, and growth-oriented team culture
• Train staff on agency protocols, job duties, and healthcare procedures
• Facilitate agency trainings as appropriate
• Ensure timely and accurate completion of administrative responsibilities
• Oversee physician scheduling to ensure compliance with insurance and service requirements
• Support contracted physicians and assist with onboarding new providers and Psychiatry Fellows
• Coordinate peer-to-peer insurance/utilization reviews
• Partner with the Regional Medical Director to manage provider schedules and coverage
• Maintain accurate records and reports to support billing and reimbursement
• Assist with emergency response procedures, including documentation and coordination with emergency services
• Provide support to the department during urgent or high-need situations
• Provide direct supervision and leadership to assigned staff
• Participate in recruitment, interviewing, and hiring recommendations
• Address employee concerns and support resolution of grievances
• Administer disciplinary actions and conduct performance evaluations
• Manage staff schedules, coverage, overtime, and time-off requests

Benefits

• 100% Employer-Paid Medical, Dental, and Vision Insurance for full-time employees
• 401(k) Retirement Plan with up to 6% employer match
• Career growth opportunities, continuing education, and professional development
• Generous vacation and sick leave
• Free meals while on duty

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees