Program Supervisor- Energy Services

Aroostook County Action Program (ACAP) • Ellsworth, ME

79d

About The Position

The Program Supervisor is responsible for the day-to-day delivery of one content area. Assists with managing program staff and operations; maintains program knowledge and acts as a point of contact for staff and the community; assists with preparing reports; monitors program policies and procedures; ensures high quality of program delivery.

Requirements

• 4-5 years of experience managing the delivery of services; experience working in a social services environment, preferred.
• Supervisory experience.
• Interpreting funding source regulations and grant application requirements.
• Excellent verbal communication skills.
• Excellent written communication skills.
• Excellent critical thinking skills.
• Excellent listening skills.
• Excellent organization skills.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Calculate rates, ratios, percentages, and proportions with a basic understanding of statistics, algebra, and geometry.
• Proficient using Microsoft Office applications and other computer software as applicable to the position.
• Read, analyze, comprehend and apply written procedures.
• Write reports, business correspondence, and procedure manuals.
• Communicate and present information.
• Identify problems and recommend solutions.

Responsibilities

• Supervises program operations; develops procedures for the delivery of the program(s).
• Resolves program issues with representatives and agency partners.
• Maintains familiarity and compliance with federal, state, and local program regulation; keeps regulation manuals current; consults with management on rules interpretation and implementation as necessary.
• Plans, organizes, and monitors policies and procedures that meet customer services standards and complies with program regulations.
• Oversees and assists with customer documentation and customer database.
• May perform direct service functions as needed.
• Plans and coordinates staff schedule.
• Works with Compliance Specialist to ensure staff training meets program standards; reviews and updates individual training plans.
• Prepares relevant reports for the program(s).
• Acts in absence of the Program Coordinator on issues related to programs; maintains knowledge of issues relevant to program’s policies and procedures.
• Interviews, hires, trains, supervises, schedules and evaluates staff.
• Maintains and complies with performance review system for direct reports; mediates staff conflicts; counsels employees with performance issues; recommends disciplinary action as necessary; assesses program equipment and supplies and may order and distribute to staff and sites as needed.

Benefits

• Must have valid driver’s license, reliable transportation, and provide proof of insurance.
• Must pass required background checks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1-10 employees