Program Supervisor - CAC

La Rabida Children's Hospital•Park Forest, IL

About The Position

The Program Supervisor is responsible for promoting a child-focused, trauma-informed, supportive environment at the Children’s Advocacy Center by providing program oversight, conducting supervision with staff and interns, and providing direct services to children and families. Supervise and direct assigned staff in the performance of their duties and conducting regular performance evaluations. Oversee the coordination, advocacy, and forensic interviewing services at the center, ensuring the program complies with NCA accreditation and grant contractual requirements. Assist in screening, interviewing, and selecting new hire candidates. Responsible for training, oversight, and onboarding for assigned staff members. Provide twice weekly supervision, at minimum, to assigned staff members. Supervision will include review of progress on assigned tasks, reflecting on the impact of case and team dynamics, progress toward performance goals, and self-care. Perform continuous quality improvement by observing each supervisee in the performance of their duties for one case twice a year, highlighting strengths and opportunities for growth. Coordinate quality assurance efforts through chart audits. Create a trauma-informed work environment. Build relationships with and strengthen the commitment to the CAC model among multidisciplinary team members, which may include problem solving, conflict resolution, and outreach with multidisciplinary team members and supervisors. Provide direct service to clients as needed, which may include intake coordination, conducting forensic interviews, providing advocacy services and follow up contact to non-offending caregivers, and providing multidisciplinary team coordination. Maintain all needed trainings/certifications in forensic interviewing, family advocacy, and MDT Coordination, including attending and participating in structured peer review at least four times a year, participating in ongoing education in the field of child maltreatment, advocacy, facilitation, and/or forensic interviewing consisting of a minimum of 8 contact hours every 2 years. (See NCA 2023 Accreditation Standards, Standard 1, Essential Components A and B; Standard 3, Essential Components A and B; and Standard 4, Essential Components A and B.) Provide after-hours emergency advocacy or forensic interviewing on a rotating basis, on-call basis. Attend required hospital and program trainings. Support the CAC in meeting the program’s Key Performance Indicators. Perform other duties as assigned.

Requirements

MSW or MA required
LSW or LPC or LSW or LPC-eligible required
Three years of experience within the field of child abuse/child welfare
Knowledge of child development and psychological impacts of childhood trauma is required
Must have knowledge of child welfare field
Experience and specialized training in investigative interviewing is required
Prior CAC experience is required
Excellent communication skills (verbal and written)
Interpersonal skills
Computer skills
CPR required: Only certifications issued by the American Heart Association or the American Red Cross will be accepted

Nice To Haves

Child First certification preferred
Bilingual (Spanish & English) preferred

Responsibilities

Promoting a child-focused, trauma-informed, supportive environment
Providing program oversight
Conducting supervision with staff and interns
Providing direct services to children and families
Supervising and directing assigned staff
Conducting regular performance evaluations
Overseeing coordination, advocacy, and forensic interviewing services
Ensuring program compliance with NCA accreditation and grant requirements
Assisting in screening, interviewing, and selecting new hire candidates
Training, oversight, and onboarding for assigned staff
Providing twice weekly supervision to assigned staff
Performing continuous quality improvement through observation and chart audits
Creating a trauma-informed work environment
Building relationships with multidisciplinary team members
Providing direct service to clients as needed
Maintaining required trainings/certifications
Providing after-hours emergency advocacy or forensic interviewing on a rotating basis
Attending required hospital and program trainings
Supporting the CAC in meeting program KPIs
Performing other duties as assigned