Program Supervisor-Adult Group Homes

Hillcrest Family Services•Dubuque, IA

28d

About The Position

The Program Supervisor for the Adult Group Homes will oversee the daily operations, ensure the implementation of individualized care plans, and maintain a supportive and therapeutic environment for residents with mental health needs. This role involves managing staff, coordinating with healthcare providers, and ensuring compliance with regulatory standards. In addition, you will: Supervise and provide coaching to Direct Support Professionals in Adult Group Homes. Assist Program Manager in the referral, intake, and discharge processes for the program and monitors completion of all requirements. Maintain regular contact with Centralized Admissions in all aspects of the referral, funding, and admission process, including providing updates to referral sources regarding upcoming openings. Set up initial meeting with client, IHH and others involved with the client to develop a treatment plan and discuss the needed funding with IHH. Operate the program(s) per agency, licensing, and regulatory standards (i.e. HFS, DIA and Joint Commission). Monitor the completion and timeliness of all client service plans, staffing progress reports and other clinical file requirements. Reports staff performance issues regarding this to the Program Manager. Verify that contracting/funding obligations are met for each client and reports any issues to the Program Manager. Ensure staff are aware of models of clinical intervention used within the program and that they can implement the techniques effectively and appropriately to provide for a therapeutic environment. Conduct assessments and creates service plans based on clients' needs, wants and abilities. Provides case coordination for clients. Effectively communicate and coordinate services with other community support persons on a regular basis. Collaborates effectively, as appropriate, with other programs within Hillcrest or with external entities. Facilitate and document regular team meetings and monthly in-services, including making sure severe weather and fire drills are completed and well documented. Maintain daily schedule to ensure appropriate staffing levels are met. Participates in shift coverage - including holidays, weekends, and on-call crisis resolution. Other duties as assigned.

Requirements

Bachelor's degree is a human services field or related field is required.
Prior case management experience is preferred.
Prior supervisory experience is required.
Prior experience working with adults with chronic mental health challenges is preferred.
Prior experience with health care documentation and electronic health records (EHR) is preferred.
Strong leadership and management skills.
Excellent verbal and written communication skills.
Knowledge of mental health disorders and treatment modalities.
Strong organizational and problem-solving skills.
Ability to handle sensitive and confidential information with discretion.
Current and valid driver's license and ability to meet agency driving requirements is required.

Nice To Haves

Prior case management experience is preferred.
Prior experience working with adults with chronic mental health challenges is preferred.
Prior experience with health care documentation and electronic health records (EHR) is preferred.

Responsibilities

Supervise and provide coaching to Direct Support Professionals in Adult Group Homes.
Assist Program Manager in the referral, intake, and discharge processes for the program and monitors completion of all requirements.
Maintain regular contact with Centralized Admissions in all aspects of the referral, funding, and admission process, including providing updates to referral sources regarding upcoming openings.
Set up initial meeting with client, IHH and others involved with the client to develop a treatment plan and discuss the needed funding with IHH.
Operate the program(s) per agency, licensing, and regulatory standards (i.e. HFS, DIA and Joint Commission).
Monitor the completion and timeliness of all client service plans, staffing progress reports and other clinical file requirements. Reports staff performance issues regarding this to the Program Manager.
Verify that contracting/funding obligations are met for each client and reports any issues to the Program Manager.
Ensure staff are aware of models of clinical intervention used within the program and that they can implement the techniques effectively and appropriately to provide for a therapeutic environment.
Conduct assessments and creates service plans based on clients' needs, wants and abilities. Provides case coordination for clients.
Effectively communicate and coordinate services with other community support persons on a regular basis. Collaborates effectively, as appropriate, with other programs within Hillcrest or with external entities.
Facilitate and document regular team meetings and monthly in-services, including making sure severe weather and fire drills are completed and well documented.
Maintain daily schedule to ensure appropriate staffing levels are met. Participates in shift coverage - including holidays, weekends, and on-call crisis resolution.
Other duties as assigned.

Benefits

Health insurance (up to 79% employer paid)
Dental insurance
Vision insurance
401(k) with profit sharing and employer match
Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
10 paid holidays
80 hours sick time
2 wellness days
Staff development and training
Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
Employer paid CEU's through Relias
PerkSpot- employee discount program
Employee assistance program
Advancement opportunities