Program Specialist - 4825

BronxWorks•New York, NY

71d

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

Requirements

High school diploma, bachelor’s degree preferred.
Bilingual both verbal and written preferred.
Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment.
Proficiency in virtual meeting platforms is preferred.
One year experience preferred.

Responsibilities

Manage a full caseload for a diverse client population.
Assist clients with the completion of applications for government entitlements and public benefits.
Conduct intakes and assessment and enter in the database.
Provide clients with internal and external referrals as needed.
Perform client advocacy and follow-up services.
Document client progress and all interactions with, or on behalf of clients in the database.
Complete government benefits and other applications for clients.
Participate in community outreach/ agency food pantry as scheduled.
Perform additional duties as assigned by manager.
Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up.
Manage a case load.
Monitor and document client progress toward service plan goals.
Document all interaction with, or on behalf of, clients.
Maintain familiarity with program resources available on- and off-site.
Provide community presentations as assigned by the Program Coordinator or Director.
Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers.
Conduct regular case conferences with clients and service providers as required.
Complete program reports on a monthly basis, or more frequently as required.
Report to, and meet with, supervisor on a monthly basis.
Conduct community outreach and other field work, as required.
Perform additional duties as assigned.