Program Specialist

Caterpillar•Cary, NC

7d•$126,000 - $189,000•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment. We have an exciting opportunity to join Caterpillar’s BCP Services Innovation Team as Program Specialist where you will help shape new services designed to solve our customers’ toughest challenges. This is a new role in the newly formed Services group in our Building Construction Products organization). Role Summary: In this role, you will directly support service innovation by exploring, developing, and validating commercial viability services designed for BCP customers. You will influence strategy, challenge assumptions, identify opportunities, and solve with services that accelerate customer adoption. This is a highly visible role with the opportunity to collaborate with customers, dealers, partners, and Caterpillar leaders.

Requirements

Planning Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Analytical Thinking Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Influencing Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Managing Multiple Priorities Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Relationship Management Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Nice To Haves

Bachelor’s degree in related field or equivalent experience.
A high level of organizational skills.
A proven ability to unite cross-functional teams and build consensus.
Excellent analytical & communication skills.
Passion for solving our customer problems.

Responsibilities

Develops, refines, and communicates tactical plans as we explore and deploy experimental service offerings.
Provides the right level of detail as input for strategic plan development.
Work closely with sales team, data insights, and other enterprise partners to define new services.
Aligns service plans with pilot dealers to ensure a positive customer experience.
Track KPIs, communicate on program process, and summarize for executive review.
Travel up to 25%.