Program Specialist(Career Opportunity-University of Oklahoma-PEAK

University of Oklahoma•Norman, OK

6d•$17 - $18•Onsite

About The Position

This position offers a meaningful and rewarding opportunity to support individuals and families in need while building a long-term career path with the University of Oklahoma. Through hands-on experience, structured training, and ongoing support, this role provides a strong foundation for growth into a full-time, permanent position with OU. This position is part of OU’s PEAK Temporary Staffing Services, and is designed to provide candidates with the opportunity to gain experience, demonstrate their skills, and transition into permanent university position. Candidates with 18 months of relevant experience are eligible to apply for permanent positions as they become available. We provide a 16 week comprehensive, hands-on training program to ensure your success: Training begins May 11th, 2026 All training is conducted on-site at 617 West Rock Creek Road in northwest Norman, OK Combination of classroom instruction and real-world application After completing training and consistently meeting performance expectations, employees may be eligible for remote work. Reliable transportation to Norman is required during training and the initial work period. As a Program Specialist, you’ll serve as a trusted resource and guide for individuals navigating benefit programs.

Requirements

High School Diploma or GED
18 months of experience in data analysis, project coordination, or related work
Strong communication and interpersonal skills
Attention to detail and ability to manage multiple priorities
Critical thinking and problem-solving skills
Ability to work in a structured, fast-paced environment
Professionalism and ability to handle confidential information
Flexible team player with a commitment to personal and professional accountability
Ability to balance multiple tasks and deadlines with attention to detail and accuracy
Demonstrate effective critical thinking and decision-making skills based on training and guidelines provided
Excellent interpersonal and communication skills
Ability to speak, read and write clear, concise English
Ability to accurately read and understand written materials and instructions
Ability to interpret and apply federal and state regulations and guidelines.
Ability to work well with all levels of staff in the organization and individuals with multiple barriers.
Must be able to handle confidential matters in responsible manner.
Ability to work comfortably in a fast-paced intake, education and support center

Nice To Haves

Case management or customer support experience
Call Center environment experience

Responsibilities

Assist clients through multiple service channels including in-person lobby, virtual lobby, and telephone-based support
Review and process applications for Adult and Family Service benefit programs.
Conduct eligibility determinations in accordance with federal and state program requirements and policy guidelines
Gather, verify, and evaluate client provided documentation including income and household composition.
Conduct intake interviews and eligibility screenings in a professional and responsive manner