Program Specialist, Workforce Development - Springfield Technical Community College

Springfield Technical Community College • Springfield, MA

131d • $33

About The Position

The program specialist provides support with program implementation, recruitment, intake, persistence, and transition to ensure that students are ready to successfully start and complete the workforce training program.

Requirements

• Bachelor's Degree
• Ability to think critically and creatively to solve problems and improve programming, and manage tasks in a timely manner.
• Proficient use of modern office practices, procedures, equipment, computer applications, including advanced knowledge and skilled in using Microsoft Office and/or Google Workspace applications.
• Excellent verbal and written communication skills.
• Interpersonal skills using tact, patience and courtesy.
• Strong commitment to anti-racism, diversity, equity, and inclusion, and removing barriers to education.
• Commitment to the Mission and values of STCC.

Nice To Haves

• 1- 3 years experience in education and coordination.
• Bilingual in English/Spanish preferred.

Responsibilities

• Supports student enrollment, success, and transition.
• Connect with prospective students to determine eligibility, complete pre-assessment, determine readiness to participate, identify academic support needed, and make sure that the students complete necessary documentation (including health compliance) prior to the start of the program.
• Collaborate with the Authorized Testing Center to ensure students are registered for pre-assessments and certification exam.
• Collaborate with the instructors to support participants with job readiness and preparation of resumes and cover letters, interviewing techniques, mock interviews, job search information, job fairs, and other career-related activities.
• Conducts course opening and closing procedures.
• Conduct whole group workshops and meet one-to-one with students as needed to address barriers to education and employment.
• Supports the coordination of students' pre-practicum, clinical, and or/internship experience and wrap around services.
• Collaborate with our employer partners to support the placement and tracking of students.
• Follow up with participants to ensure they are registered to take the certification required certification exams.
• Conduct exit interviews and follow-up calls to track post-secondary education and employment and provide support to students as needed.
• Provide information on program(s), answers questions in person/virtually/phone, follows up with phone calls and responds to emails.
• Collect, track, and report data on student progress and program/grant/budget outcomes.
• Support with creating processes and implementation of programs and tracking of program participants.
• Other duties as assigned.

Benefits

• Part Time Position

What This Job Offers

• Job Type: Part-time
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree