Program Specialist, Treatment, Rehabilitation, & Care Coordination, Bureau of Mental Health

New York City, NY • Queens, NY

129d • Remote

About The Position

The Office of Treatment, Rehabilitation and Care Coordination Services is responsible for managing access to specialty treatment, rehabilitation, and care coordination services for adults with Serious Mental Illness across NYC. Additionally, the Office is responsible for managing a contract portfolio of community based behavioral health treatment, rehabilitation and support services including, but not limited to, services accessed via SPOA. These services include, but are not limited to, Assertive Community Treatment (ACT), Intensive Mobile Treatment (IMT), Non-Medicaid Care Coordination, Clubhouses, Assisted Competitive Employment programs for adults with Serious Mental Illness. Program performance is monitored through data collection and analysis, ongoing site visits and program provider meetings. The Office also provides technical assistance to support the programs delivery of quality services to service recipients and works closely and collaboratively with other offices within the Bureau of Mental Health across the Division and other City and State agencies to ensure that services provided in NYC are recovery oriented, trauma informed, person centered and operating within the premise of evidence-based and best practices.

Requirements

• Graduation from an accredited graduate school of social work as evidenced by a master's degree or certificate.
• Four years of full-time paid experience in public health, medical or psychiatric social work, at least two years of which must have been in a supervisory, administrative or consultative capacity.
• Within 18 months of the date of appointment, all candidates will be required to obtain a certificate as Certified Social Worker (CSW) issued by the New York State Department of Education.

Nice To Haves

• Exceptional written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to manage competing priorities and track progress to adhere to set timelines.
• Strong computer and data management skills, including proficiency with Word, Excel, and Power Point.

Responsibilities

• Negotiates copes of service and budgets for behavioral health treatment and care coordination services with other public and voluntary agencies.
• Maintains liaison with personnel from State Regulatory bodies and from community groups.
• Undertakes and or participates in special projects to improve service delivery operations.
• Monitor adherence to scopes of service, budgets, relevant regulations and policies through frequent site visits, data collection and analysis.
• Provide consultation and technical assistance to contracted behavioral health treatment and care coordination providers to promote quality of care, adherence to contractual, regulatory and policy requirements.
• Conduct and facilitate provider meetings.
• Liaise with DOHMH's Single Point of Access to monitor and promote access to and continuity of care with special attention to those with high-risk histories.
• Address questions, concerns and complaints from programs and consumers.
• Review and discuss programmatic audits and fiscal issues as necessary.
• Refer, provide and/or coordinate meetings and trainings to address program needs.
• Demonstrate a comprehensive understanding of assigned contracted programs/program types and best practices.
• Identify and recommend opportunities for programmatic improvements and contract renewals.
• Represent DOHMH professionally at meetings, conferences, and workgroups.
• Develop and implement surveys, questionnaires, or other surveillance methods.
• Identify potential data sources, and analyze new and existing datasets to inform program planning and evaluation activities.
• Conduct proposal review and evaluation of PARs and RFPs.
• Assist with the preparation of reports on agency functioning and service delivery as requested.
• Participate in data gathering for Quarterly Program Review and other management reports.

Benefits

• Loan Forgiveness: Eligibility for federal/state loan forgiveness and repayment assistance programs.
• Premium-free health insurance plan that saves employees over $10K annually.
• Public sector defined benefit pension plan with steady monthly payments in retirement.
• Tax-deferred savings program.
• Robust Worksite Wellness Program.
• Work From Home Policy: Ability to work up to two days during the week from home.
• Job Security compared to private sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees