Program Specialist Supervisor-Hybrid Work Model

Arapahoe County (CO)-posted 12 months ago
Full-time • Manager
Hybrid • Littleton, CO
Executive, Legislative, and Other General Government Support
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The Arapahoe County Department of Human Services (ACDHS) is dedicated to building strong communities by promoting the safety, independence, and stability of individuals and families. The department employs an integrated Two-Generation (2Gen) approach to address the basic human services needs of entire family units, focusing on high-quality services in areas such as early childhood education, adult education and employment pathways, economic security, health and well-being, and social capital. This position is responsible for managing a unit of Program Specialists and Business Associates, administering public assistance programs including Colorado Works, Medicaid, SNAP, Adult Financial, and Adult Medicaid programs.

  • Interprets rules and regulations for staff and provides clarification of rule changes.
  • Monitors staff performance and completes annual performance evaluations.
  • Conducts regular unit meetings for consistency of information shared.
  • Advises and coaches staff in effective methods of dealing with difficult cases.
  • Responds to customer complaints and resolves issues.
  • Completes monthly case file reviews to ensure accuracy, identify training needs, and establish employee error rate.
  • Ensures that caseloads are covered in the event of absenteeism and/or staff vacancies.
  • Addresses performance issues, develops Performance Improvement Plans (PIP), and tracks performance for adherence to the plan.
  • Provides disciplinary actions for staff in accordance with county policies and makes recommendations for termination when appropriate.
  • Prepares written responses and exhibits for appeals and represents Arapahoe County Department of Human Services at the Administrative Hearings.
  • Represents Arapahoe County Department of Human Services and Community Support Services Division at local, state, and federal meetings as assigned.
  • Assists Community Support Services Trainers when needed with new and ongoing training.
  • Ability to establish and maintain effective working relationships with staff, other employees, and the general public.
  • Ability to formulate solutions to complex problems relating to the work of the Community Support Services Division.
  • Ability to facilitate conflict resolution.
  • Knowledge of all public assistance programs and their specific regulations.
  • Knowledge of all County policies, Human Services policies and procedures, and Community Support Services procedures.
  • Knowledge of effective supervisory principles and practices, and the ability to successfully implement them.
  • Time management and organizational skills.
  • Effective documentation practices.
  • Excellent written and verbal communication skills including public speaking and the ability to understand and interpret written and verbal instructions.
  • Knowledge of Microsoft Office suite and County computer systems.
  • Thorough knowledge of the Colorado Benefits Management System (CBMS).
  • Two (2) years' experience in Lead or Trainer role.
  • Supervisory experience.
  • Bachelor's degree.
  • Potential eligibility for the Public Service Loan Forgiveness Program.
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