Program Specialist IV

TX-HHSC-DSHS-DFPS • Austin, TX

108d • $4,263 - $6,779

About The Position

Under the direction of the Field Services Manager, responsible for leading statewide efforts for the improvement of vital records registration in Texas. Work performed requires extensive specialized knowledge of vital statistics statutes, rules, security policies, program software and public health initiatives related to the collection of demographic and statistical data on vital records. Performs highly advanced senior-level monitoring and oversight of vital statistics providers (i.e. local registrars, birth facilities) for compliance with laws, service level agreements, performance measures, policies and procedures related to timely vital records registration and issuance in Texas. Oversees and executes comprehensive surveys and reviews of providers to ensure standardization of statutory and contractual requirements for improved data quality reporting and takes corrective action as needed. Serves as the key contact person for the state Vital Statistics Section, providing advanced consultative and technical assistance and information to stakeholders (i.e. physicians, attorneys, county clerks, justices of the peace, funeral home directors, midwives, birth hospitals, elected officials, medical examiners, hospitals, and the general public) on vital statistics initiatives. Run reports in Excel for purposes of reporting and tracking vital statistics information.

Requirements

• Graduation from an accredited four-year college or university preferred.
• Experience interpreting statutes, rules, regulations, policies and procedures.
• Experience working in customer service.
• Experience with Excel, Word, and Power Point.

Responsibilities

• Performs highly advanced senior-level monitoring and oversight of vital statistics providers for compliance with laws, service level agreements, performance measures, policies and procedures related to timely vital records registration and issuance in Texas.
• Oversees and executes comprehensive surveys and reviews of providers to ensure standardization of statutory and contractual requirements for improved data quality reporting and takes corrective action as needed.
• Serves as the key contact person for the state Vital Statistics Section, providing advanced consultative and technical assistance and information to stakeholders on vital statistics initiatives.
• Leads high level trainings, workshops and conferences with statewide scope.
• Conducts presentations pertaining to program services and communicates legislative and/or policy changes to stakeholders.
• Serves as an internal and external policy expert for stakeholders and the general public providing material consultative services and statute interpretation.
• Facilitates high level written and verbal communications on program reference materials, handbooks, forms and brochures.
• Oversees the production and content of website information, a VSU newsletter, articles for external agency publications and official correspondence.
• Coordinates with state and federal agencies, stakeholder associations and public health programs to promote vital statistics.
• Supervises, develops and coordinates provider certification programs to maintain latest knowledge and expert competency to ensure state and federal standards are met.
• Plans, develops and implements online training and certification programs.
• Develops new curricula and methodology for presenting vital statistics information.
• Manages the development and coordination of special projects and work plans to improve the delivery of services and operations affecting the Vital Statistics program.
• Analyzes legislation, conducts fiscal impacts and develops recommendations for improving policy and programmatic functions relating to the implementation of legislative initiatives.
• Advances the promotion of vital statistics initiatives by effectively communicating the importance of accurate, timely and secure data collection.

Benefits

• Insurance coverage through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree