Program Specialist I

Texas A&M University System • College Station, TX

1d

About The Position

The Program Specialist I, under general supervision, supports a fire department capacity building program by serving as the primary point of contact for program participants and providing technical and financial assistance. Responsibilities include processing applications, purchase orders, reimbursements and payment vouchers for accuracy, eligibility and compliance with policies and procedures. The Program Specialist maintains records, enters transactions in systems such as FireConnect, FAMIS and VFDAssist and helps educate customers on program requirements, timelines and financial processes. Occasional support for outreach and promotional events is also required.

Requirements

• Required Education: Bachelor's degree or equivalent combination of education and experience.
• Required Experience: None
• Required Knowledge: Working knowledge of Word, Excel, Outlook and Adobe Acrobat.
• Required Skills: Strong oral, written and interpersonal skills. Attention to detail. Sound judgement.
• Required Abilities: Ability to multi-task and work cooperatively with others.
• Required: Texas Driver's license or the ability to obtain one within 30 days.

Nice To Haves

• Preferred Education: Bachelor's degree in Business, Finance, Accounting, Administration or related field.
• Preferred Experience: One (1) or more years of experience using Texas A&M University’s FAMIS and Canopy systems for processing financial transactions. Experience in auditing, accounting, customer service or business operation with a focus on reviewing financial documents, resolving customer inquiries and maintaining compliance with applicable policies and procedures. Familiarity with grant-related processes or public-sector program support is a plus.

Responsibilities

• Serve as the first point of contact for customers needing assistance with FireConnect, providing guidance on navigation and system use. Respond promptly and professionally to program-specific inquiries through in-person, phone or written communication. Distribute relevant forms and information and offer clear, tailored support to help fire departments engage with programs and strengthen their operations. Educate internal and external users on program features, benefits, timelines and expected outcomes. Address and resolve routine issues related to program operations and system use.
• Review and process enrollment, application, order and reimbursement documents to ensure accuracy, completeness, eligibility and compliance with established standards and procedures. Prepare and submit vouchers and requisitions as assigned. Enter grant-related data into FAMIS, FireConnect and VFDAssist systems and post transactions accordingly. Resolve customer concerns within the scope of delegated authority and maintain organized records related to grant activities.
• Assist with promotional opportunities, such as fire department ceremonies, legislative and trade show events.
• Assist and support other agency programs and activities, including emergency response operations.
• Employees with administrative duties: may require extending bending, reaching, stooping, kneeling,, squatting and sitting. May require extended communication with visitors and employees in person, by phone or electronically. May require infrequent travel in State vehicles with overnight stays. May require operating computers with monitors for extended periods of time.
• Other duties as assigned.

Benefits

• Texas A&M University System strives to support the health and wellness needs of our diverse workforce. Texas A&M Forest Service offers a competitive benefits package including medical, dental, vision, life and long-term disability insurance, retirement benefits, paid time off and health and lifestyle programs as well as educational incentives and tuition reimbursement opportunities.
• Exceptional health insurance is a huge economic benefit for employees. In addition to medical and life insurance, there are also options of dental, vision, long-term disability, and more. Paid vacation and sick leave and strong retirement plans round out a great benefit package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level