Program Specialist- Disinfection and Distribution Services - On Site: Palos Height

GE HealthCare

3d • Onsite

About The Position

Responsible for providing consulting services to a client and to help achieve business objective Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations. Job Description Position Summary The Program Specialist provides key local customer interface and day-to-day work direction for assigned personnel at specific account(s). This role ensures disinfection, distribution, par-level control, and demand deliveries of equipment or devices, while maintaining customer satisfaction and Service Excellence per contract. Work location: On Site: Palos

Requirements

• High School diploma or equivalent.
• Minimum two years of progressive team leadership experience, including supervising and coaching personnel and resolving customer issues.
• Experience in a customer service environment with knowledge of account coordination.
• Excellent communication skills; ability to explain processes and business issues clearly.
• Ability to lift at least 25 lbs and remain active on feet for extended periods.
• Willingness to travel outside assigned region for special projects.
• Valid driver’s license.

Nice To Haves

• Associate’s Degree or higher in Business Administration, Management, or related healthcare field.
• Knowledge of electronics or biomedical equipment.
• Previous experience managing financial and administrative requirements.
• Strong analytical and communication skills; ability to explain technical and business issues clearly.
• Experience collaborating with internal teams and external customers in a solution-based service process.
• Change agent with process-oriented mindset.

Responsibilities

• Utilize knowledge of customer contracts to ensure obligations are met; prioritize service, assign personnel, and follow up on commitments.
• Serve as on-site leader responsible for customer relationship regarding the Disinfection and Distribution Team.
• Ensure service quality through frequent contact and formal reviews.
• Represent hospital during regulatory inspections and attend required meetings (e.g., Safety Committee, Huddles).
• Analyze equipment utilization, stocking levels, workflow, and related data to prepare findings and recommendations; adjust processes as needed.
• Provide training to new staff and assist with defined technician duties; perform technician duties when necessary.
• Track and analyze financial performance within GEHC; recommend improvements in equipment fleet size, supplies, or workflow and facilitate implementation.
• Resolve issues related to disinfection and distribution of mobile medical equipment; collaborate with biomed for planned maintenance.
• Perform safety and environmental inspections per GE and hospital standards.
• Maintain approved supply inventory and manage vendor service delivery processes in compliance with GE policies.
• Ensure proper care of carts and tools; maintain knowledge of current standards for safe and effective disinfecting and distribution.
• Comply with Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
• May work in D&D capacity at other facilities for consulting engagements or implementations.
• Comply with GEHC Quality Manual, Quality Management System, and applicable laws/regulations.
• Complete all planned Quality & Compliance training within deadlines.
• Identify and report quality or compliance concerns; take corrective action as required.
• Complete site safety inspections at defined intervals; maintain documentation for staff training and site requirements.

Benefits

• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED