Program Specialist 2 - Enrollment Support Services (C)

Edmonds College • Lynnwood, WA

386d • $43,716 - $49,116

About The Position

The Program Specialist 2 - Enrollment Support Services at Edmonds College plays a crucial role in assisting applicants and current students throughout the enrollment process. This position focuses on enhancing student access, success, and retention by providing guidance to diverse populations, particularly adult learners and BIPOC students. Responsibilities include customer service, admissions support, and maintaining accurate records, all while promoting diversity, equity, and inclusion within the college community.

Requirements

• High School Diploma, GED, or equivalent education.
• Two years of clerical and/or customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to provide compassionate and patient customer service.
• Familiarity with Microsoft Office, email platforms, and virtual meeting tools (e.g., Zoom, Teams).
• Ability to work independently and manage time effectively.
• Commitment to promoting diversity, equity, and inclusion.

Nice To Haves

• Associate's Degree or Higher.
• Experience working with diverse populations, particularly BIPOC students and adult learners.
• Experience in a higher education or customer service environment.
• Knowledge of college enrollment processes and student support services.
• Knowledge/fluency in a second language.

Responsibilities

• Provide direct service at the Enrollment Services front counter and on the phone.
• Guide new students through the admission and assessment process using excellent customer service skills.
• Perform registration functions and provide general financial aid assistance.
• Receive and route requests for information, providing direction and referral.
• Identify and recommend changes to policies/procedures for improved customer service and continuous operational improvement.
• Handle confidential information in compliance with FERPA regulations.
• Proactively support applicants in completing enrollment steps through various communication methods.
• Conduct outreach with a focus on BIPOC and non-traditional students, guiding them through financial aid and enrollment processes.
• Troubleshoot and research student issues, providing timely resolutions and connecting students to relevant campus resources.
• Collaborate with other Enrollment Services staff and departments to resolve issues and answer applicant questions.
• Maintain accurate records of communication and follow-up with applicants to ensure timely enrollment.
• Run appropriate queries and send out enrollment reminders in collaboration with the 3Cs Coordinator.
• Process various petitions and requests within the department, including academic renewals and name changes.
• Attend staff meetings and training sessions as needed.

Benefits

• Tuition waivers for college classes.
• Medical and dental benefits.
• Retirement options.
• 12 sick days per year.
• 11 scheduled holidays.
• 1 personal holiday.
• 3 personal leave days.
• 14 vacation days per year, increasing to 24 vacation days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees