Program Specialist 2 - Enrollment Support Services (C)

Edmonds College Foundation • Lynnwood, WA

384d • $43,716 - $49,116

About The Position

The Program Specialist 2 - Enrollment Support Services at Edmonds College plays a crucial role in assisting applicants and current students throughout the enrollment process. This position focuses on enhancing student access, success, and retention by providing guidance to diverse populations, particularly adult learners and BIPOC students. Responsibilities include customer service, admissions support, records maintenance, and financial aid assistance, all aimed at facilitating a smooth enrollment experience.

Requirements

• High School Diploma, GED, or equivalent education.
• Two years of clerical and/or customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, with the ability to provide compassionate and patient customer service.
• Familiarity with Microsoft Office, email platforms, and virtual meeting tools (e.g., Zoom, Teams).
• Ability to work independently and manage time effectively.
• Commitment to promoting diversity, equity, and inclusion.

Nice To Haves

• Associate's Degree or Higher.
• Experience working with diverse populations, particularly BIPOC students and adult learners.
• Experience in a higher education or customer service environment.
• Knowledge of college enrollment processes and student support services.
• Knowledge/fluency in a second language.

Responsibilities

• Provide direct service at the Enrollment Services front counter and on the phone.
• Guide new students through the admission and assessment process using excellent customer service skills.
• Perform registration functions and provide general financial aid assistance.
• Provide information on programs and services, receive and route requests for information, and provide direction and referral.
• Back-up for answering registration emails.
• Identify and recommend changes to policies/procedures for improved customer service and continuous operational improvement.
• Handle confidential information in compliance with FERPA regulations.
• Proactively support applicants in completing enrollment steps through email, phone, virtual meetings, and in-person sessions.
• Support Adult Learners by proactively reaching out to self-identified adult learners to provide guidance on enrollment processes, available programs, and pathways tailored to career mobility and advancement.
• Conduct outreach with a focus on BIPOC and non-traditional students, guiding them through financial aid, testing, and other enrollment processes.
• Troubleshoot and research student issues, providing timely resolutions and connecting students to relevant campus resources.
• Collaborate with other Enrollment Services staff and other departments to resolve issues and answer applicant questions.
• Maintain accurate records of communication and follow-up with applicants to ensure timely enrollment.
• Run appropriate queries and send out enrollment reminders in collaboration with the 3Cs Coordinator.
• Make necessary changes and updates that are data driven and align with college goals.
• Process various petitions and processes of the department including but not limited to petition for exception to policy, petition for academic renewal/expungement, assist with name changes and records requests.
• Maintain accurate records in systems such as ctcLink, Quillix, etc., ensuring data and records integrity.
• Backup processor of Admissions Applications.
• Attend staff meetings and training sessions as needed.
• Other related duties as assigned.

Benefits

• Salary range of $43,716 - $49,116 annually, with progressive increases to $58,380.
• Full state benefits package, including tuition waivers for college classes, medical, dental, and retirement options.
• 12 sick days per year, 11 scheduled holidays, 1 personal holiday, 3 personal leave days, and 14 vacation days per year (incremental increases to 24 vacation days per year).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED