Program Specialist 2, Credentials

Highline Community College Inc•Des Moines, WA

34d

About The Position

The Program Specialist 2 reports to and works under the general direction of the Associate Director for Enrollment and Credentials and is a member of the Enrollment Services Department. The Program Specialist 2 performs transcript evaluations of coursework which includes evaluating incoming transcripts from other accredited institutions of higher education, or other documentation including military transcripts or tests. The position exercises independent judgment in researching and processing graduation applications to assure that students have met all graduation requirements, and provides customer service in support of enrollment and completion. Enrollment Services is responsible for facilitating enrollment transactions, including add/drop, enrollment verifications, data reporting, tuition waivers, prerequisite checking, waitlist management, tuition calculation, grading, student records, transcripts, permission numbers and ID cards. The unit provides customer service through the front counter, virtual lobbies, via email and phone as the interface for both Registration/Records, and Credentials Evaluations. The person in this position is expected to participate fully as a member of the Enrollment Services team, supporting other functional areas to facilitate admissions, persistence, graduation and transfer. The Program Specialist 2 works in close coordination with Advising, Entry, Running Start and Veterans Services under the leadership of the Dean for Advising and Enrollment Services. This position is a classified full-time position and eligible for overtime. Mon. - Fri. 8 a.m. - 5 p.m. with occasional evenings.

Requirements

Associate degree; AND
Two years of admission, education records, college registration or related experience; OR
Equivalent education/experience.
Communicate clearly (written and verbal)
Work both independently and as a member of a team
Actively identify areas for improvements and propose solutions
Independently prioritize multiple tasks and deadlines
Maintain the confidentiality of protected or sensitive information
Demonstrate a high level of professionalism by contributing to a positive work environment and fostering productive working relationships with colleagues
Demonstrate cultural competency skills, including a commitment to anti-bias and equity and an appreciation of a highly diverse environment
Demonstrate exceptional customer service and communication skills that foster the respect and confidence of others
Proficiently use Microsoft Word, Excel, Outlook, PeopleSoft Campus Solutions, G-Suite, web browsers
Troubleshoot, ask relevant questions to identify problems find solutions
Navigate technical, web-based environments.
State, and federal policies related to the awarding of credit and awarding of degrees; Northwest Association of Schools and Colleges and Intercollege Relations Commission (ICRC) guidelines
Family Educational Rights and Privacy Act (FERPA).

Nice To Haves

Bachelor's degree
Experience with higher education, and specifically familiarity with community college
Experience with PeopleSoft Campus Solutions
Fluency in languages other than English.

Responsibilities

Analyze and evaluate a wide variety of educational courses and credentials for academic programs including military training, international and domestic post-secondary transcripts, and test scores
Run Academic Advisement Reports (AAR) in ctcLink for use in evaluation of the completion of graduation requirements; approve degree or high school credential conferral based on final evaluation; post degrees, high school credentials, credits and advising notes to the student's official academic record
Review AARs to verify accuracy of audit results, identify discrepancies with the catalog and determine if Unused Courses can be applied to degree requirements
Import course work electronically in ctcLink using transfer of credit process
Enter courses manually into ctcLink when paper-copy, pdf or transcripts are received
Collect, record and process applications for graduation, diploma, and incoming transcript evaluation requests
Process approved course substitutions in ctcLink
Determine transferability of incoming transfer credits
Inform students of eligibility for credential, remaining certificate/degree requirements, or awarding of transfer credit using advising notes, message center, email
Confer with supervisor for confirmation of complex evaluation issues.
Provide quality customer service and Independently resolve student issues regarding graduation and evaluation policies, procedures and regulations
Answer phone lines and emails, responding to messages in a timely, professional manner
Greet visitors, students, staff, faculty and community members at the Registration/Records counter in person and electronically, i.e. Zoom lobbies
Contact and provide follow-up to students to support next steps in the enrollment or graduation process.
Ensure compliance with institutional, state and federal policies and regulations
Archive graduation records on a regular basis in accordance with college record retention policies
Perform general office work such as filing, copying, and communication (electronic, verbal and written)
Provide support for all enrollment processes including registration, grading, intake and tracking of incoming transcript requests and graduation applications, data tracking and reporting.
Provide input into policies, processes and procedures to advance the college and unit missions and objectives
Actively engage in department and campus community professional development opportunities, cross-training, meetings and committees.