Program Services Specialist

Northeastern Illinois University • Chicago, IL

8d • $23 - $24

About The Position

The Program Services Specialist reports directly to the Executive Director of Academic Support Services and supports the Executive Director in the administration of the Learning Success Center/Center for Academic Writing. The Program Services Specialist is responsible for assisting with tutor recruitment, hiring, training, and evaluation; data collection, management, analysis; and developing and implementing LSC/CAW programming and outreach. The Program Services Specialist is responsible for the training, support, and evaluation of STEM tutors.

Requirements

• Any one or combination totaling three (3) years (36 months) from the categories below: A. Coursework in social work or behavioral sciences, or closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor’s Degree (120 semester hours) equals three (3) years (36 months) B. Progressively more responsible work experience in social service/ counseling at a paraprofessional level under qualified supervision.

Nice To Haves

• Master’s degree in Mathematics or another STEM field.
• Minimum three years of experience working in a college-level academic support/learning center.
• Excellent written and oral communication skills.
• Demonstrated experience or commitment to the needs of college students from underprepared and underrepresented backgrounds.
• Experience with appointment software such as Accudemia, TutorTrac, or WCONLINE preferred.
• Experience with learning management software such as Canvas or Desire2Learn (D2L) preferred.

Responsibilities

• Oversee and manage a team of 10-15 STEM tutors ensuring effective and appropriate scheduling, training, communication, and performance management.
• Will serve as a backup as needed for tutoring in the STEM area.
• Design, prepare, and facilitate weekly tutor training sessions.
• Provide ongoing coaching, guidance, and best practice recommendations to enhance tutor effectiveness and meet the goals of the Learning Success Center.
• Address and resolve issues and concerns related to tutors or tutoring sessions promptly and professionally.
• Provide direct tutoring services to students as needed to ensure continuity and quality of academic support.
• Serve as a backup for other tutoring areas and assist colleagues as necessary to maintain smooth departmental operations.
• Act as a backup to the Executive Director of Academic Support Services, supporting departmental leadership and administrative functions as required.
• Collect, analyze, and report weekly data on tutoring activities.
• Develop insights and recommendations to help the department achieve performance goals and enhance service quality.
• Promote tutoring services through email campaigns, social media, classroom visits, virtual events, and various other outreach opportunities.
• Collaborate with faculty to include tutoring information in course syllabi and deliver presentations to increase awareness and engagement.
• Performs related duties as assigned.

Benefits

• University employees may be eligible for a variety of State of Illinois benefits.
• These benefits are administered through the Illinois Department of Central Management Service (CMS).
• Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees