Program Services Operations Coordinator

The Kennedy Collective Inc•Trumbull, CT

1d•Onsite

About The Position

Program Services Operations Coordinator Full-Time | On-Site | Trumbull, CT Schedule: 6:30am-2:30pm/9:30am-5:30pm, flexibility required Keep Complex Operations Running Smoothly Join The Kennedy Collective, a mission-driven nonprofit serving people with disabilities across Connecticut for more than 75 years. As Program Services Operations Coordinator, you’ll play a critical role in keeping our largest department running efficiently—supporting leadership, coordinating transportation operations, and helping maintain compliance across programs serving hundreds of staff and individuals. This is not a traditional administrative role. You’ll be a central operations hub, connecting Program Services with HR, Finance, Facilities, IT, and external regulatory agencies while helping modernize systems and processes across the department. Why You’ll Love Working Here · Comprehensive Benefits: Medical, Dental, Vision, 401(k) · Generous Paid Time Off – starts accruing on your first day! · Immersive Training and Ongoing Support

Requirements

Associate degree preferred (high school diploma required)
2+ years experience in administrative, operations coordination, or executive support
Strong proficiency in Microsoft 365 (Outlook, Excel, Teams, SharePoint)
Strong Excel skills including building trackers, reports, and dashboards
Excellent organization, communication, and problem-solving skills
Ability to manage multiple priorities while maintaining accuracy and professionalism
On-site presence required
Occasional early or late coverage based on transportation operations
Ability to lift up to 25 lbs occasionally
Frequent computer use and movement throughout office/program areas

Nice To Haves

Experience in human services, healthcare, or other regulated environments preferred
Transportation scheduling or dispatch experience a plus

Responsibilities

Provide operational and administrative support to the Chief Program Officer and Vice President of Program Services
Coordinate leadership meetings, scheduling, and meeting minutes
Maintain digital records, trackers, and documentation using Microsoft 365 and SharePoint
Support department-wide training compliance and documentation audits
Manage daily transportation dispatch operations, including schedule changes and communication with drivers, staff, and families
Help transition transportation operations from manual processes to a modern digital dispatch system
Draft and prepare communications to Connecticut Department of Developmental Services (DDS) and other regulatory bodies
Track licensing deadlines, compliance timelines, and regulatory submissions
Serve as a liaison between Program Services and Finance, HR, Facilities, IT, and Executive Administration