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The Program Services & Operations Coordinator (POSC - AA/S - Non-Exempt) serves as the DPRC reception lead for analyzing and addressing problems for walk-in, Zoom and phone inquiries; determines immediate need for student and employee appointments and other courses of action; supervises, trains, and manages DPRC reception-area student assistants; and covers the DPRC reception-area during regularly scheduled shifts over peak periods and during student assistant absences. The POSC independently assesses the need for office supplies and other non-IT purchases and works with reporting line to recommend and execute purchases with good fiscal stewardship. Tracks and leads programmatic updates of the myDPRC (AIM) database and coordinates DPRC note taking services. Coordinates the processing and maintenance of confidential student records and supports administrative functions of the DPRC. The Program Services & Operations Coordinator provides back-up support to other office programs as needed.
