Program Scheduler
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The position involves processing new referrals that arrive directly to the program in a manner that best fits the needs of the referral source. The role requires participation in morning check-in meetings with designated Admissions Coordinators and Managers to review staffing and scheduling needs for the day, which must be completed prior to 9am local time. The individual will provide a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting. Additionally, the role supports the Admissions team to exceed program goals and establishes rapport with all internal and external Vitas customers. Accurate data entry to support data integrity in VITAS computer applications is essential, as well as responding accurately to all questions regarding services provided by Vitas. The position also involves offering and confirming same-day appointments based on patient and referral source requests, escalating matters to the Admissions Manager when necessary, and following the VITAS Admissions Standard for contingency staffing. Ongoing training and development based on the changing healthcare environment is also a key component of the role.
