Program Portfolio Manager (Student Support) | Strategic Operations – College of Education

Western Governors University-posted 8 days ago

Full-time • Manager

Salt Lake City, UT

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As a Program Portfolio Manage, you hold a crucial product management position that profoundly impacts the school and student experience. Each Program Portfolio Manager leads a portfolio of projects connected by a shared organizational goal or area of impact. Your responsibilities include crafting, implementing, and upholding strategic plans and timelines for your portfolio, advising stakeholders, monitoring product advancement, and ensuring the excellence of product plans and outcomes to maintain the highest standards of student and faculty experience. In this capacity, you are tasked with aligning products with strategic objectives, optimizing resource allocation, and driving successful execution to achieve desired outcomes. Strong leadership, strategic thinking, and effective collaboration with diverse stakeholders are paramount for success in this dynamic role. Your success will be measured in terms of delivering and scaling the right products that deliver against both annual operating initiatives and strategic goals.

Manage implementation, change, and strategic projects.
Act as a liaison between academic program leaders, the college, and university stakeholders for the designated portfolio of work.
Participates in and contributes to regular staff, department, and meetings with college partners as appropriate. The individual represents their portfolio at meetings related to the student experience and alignment with strategic objectives.
Focuses on the student’s academic journey to ensure that we deliver programs that are seamless, frictionless and deliver on our student promise of degree and career success.
Possess a comprehensive understanding of the student's journey allowing for collaboration, proposal of pilot studies, policy and procedure adjustments, and leading innovation implementation.
Maintains a solid understanding of college and institutional goals and priorities as they relate to the student experience and the school offerings.
Implements school initiatives to enhance outcomes and enrich the student's program experience and deliver against the strategic vision.
Ensures integration and coordination of any new strategic initiatives and services with programs currently being offered by the college and university.
Exhibit expertise in the unique needs of WGU students, particularly in engagement, retention, and satisfaction, leveraging this knowledge for strategic planning and ongoing improvement.
Maintain a solid grasp of college and institutional objectives pertaining to the student experience and the school offerings.
This individual is confident in reading and interpreting statistical information and data relevant to the student experience.
Performs other related duties as assigned.

Doctoral degree with two years of related experience, master's degree with four years of related experience, bachelor's degree with seven years of related experience, or equivalent combination of education and experience
Experience developing, delivering, and evaluating strategies at a post-secondary institution
Proven ability to produce results to operational improvements that impact the student experience
Smooth ability to communicate with high-level leaders and achieve successful collaboration across multiple departments, i.e. Faculty Experience and college partners
Customer or student obsession with a focus on driving successful outcomes for them.
Understanding of the industry trends, job opportunities, local student needs, and educational market trends in the discipline.
Credible voice of the department in external partnerships and presentation opportunities.
Execution focused with the ability to dive-deep and live in the details with a fast-paced weekly execution cadence.
Ability to organize and coordinate activities and results across cross-functional teams.
Ability to collaborate with and lead teams, including those in a remote environment, while demonstrating excellence, integrity, and respect.
Ability to work effectively in a highly matrixed organization.
Ability to build relationships and influence at all levels, both internally and externally.
Ability to be an agent of change in a rapidly changing environment.
Proven ability to analyze data to identify trends and drive innovation.
Sound judgement and decision-making skills.
Strong oral and written communication skills.
Demonstrated initiative, creativity, and adaptability.
Deep understanding of student needs at post-secondary institutions and WGU's unique student demographic, including competency-based education.
Leadership skills encompassing guidance, coaching, and training, aligned with WGU's leadership principles.

An instructional or faculty background preferred to provide the required expansive knowledge of instructional practices and the student experience
Project and/or change management knowledge/experience preferred to effectively drive change management and project management processes with confidence
Experience utilizing data analysis to demonstrate impact of large projects is quite helpful

medical, dental, vision, telehealth and mental healthcare
health savings account and flexible spending account
basic and voluntary life insurance
disability coverage
accident, critical illness and hospital indemnity supplemental coverages
legal and identity theft coverage
retirement savings plan
wellbeing program
discounted WGU tuition
flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave
bonuses

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Program Portfolio Manager (Student Support) | Strategic Operations – College of Education

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