Program Operations Specialist - Medical Specialty Clinics

University of Washington Medical Center•Seattle, WA

About The Position

Harborview Medical Center's Medical Specialty Clinics has an outstanding opportunity for a full-time Program Operations Specialist. WORK SCHEDULE 100 FTE, 40 hours weekly Mon - Fri Day shift DEPARTMENT DESCRIPTION Harborview Medical Center's 9NJB Medical Specialty Clinics is a multidisciplinary surgical and medical specialty clinic including Chest, General Surgery, Hematology, Neurology, Rehab Medicine, Thoracic, and Urology Clinic. The Rehab Medicine Clinic offers comprehensive care for adults recovering from spinal cord injury, traumatic brain injury, stroke, amputations and COVID-19. The Hematology/Oncology Clinic consults, evaluates and cares for patients with blood disorders, bleeding problems, hematologic cancer and solid tumors. The Neurology Clinic treats patients referred for disorders of the central and peripheral nervous systems, including seizure disorders, peripheral neuropathies, and other neurological diseases. The Thoracic Surgery Clinic at Harborview Medical Center offers a comprehensive approach to the treatment of lung cancer and other thoracic malignancies, including tumors of the mediastinum, pleura, chest wall and esophagus. The Urology Clinic at Harborview Medical Center's Ninth & Jefferson building provides a wide variety of care and services to adults with urinary tract problems, including acute and chronic urinary incontinence, bladder dysfunction, kidney stones and related conditions. The General Surgery Clinic at Harborview provides consultation for general and surgical conditions, as well as pre- and post-operative follow-up for patients with traumatic injuries, wound management and suture removal. POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth PRIMARY JOB RESPONSIBILITIES Responsible for organizing and independently coordinating the administrative operations and revenue cycle operations of the assigned clinics. Accountable for the optimization of the clinic support service workflow, the Program Operations Specialist provides oversight and direction to the office staff by ensuring efficiency in practice management, financial, and support services of the clinic Make independent judgements/decisions and take action regarding a wide range of routine and complex patient problems and situations Perform project management duties for the clinic – leading and overseeing improvement processes and projects related to workflow improvement in terms of efficiency and/or effectiveness in supporting the clinic’s strategic goals as well as UW Medicine’s Pillar Goals Assist in formulating strategies for monitoring and assuring quality and quality improvement. Responsible for hiring and disciplinary processes in conjunction with the health service Manager and actively participates as a leader in the clinic management team and AACS division Responsible for hiring and disciplinary processes in conjunction with the health service Manager and actively participates as a leader in the clinic management team and AACS division REQUIREMENTS Bachelor's degree in Business, Health Administration, Public Health, or Public Administration At least 2 years of relevant experience Served in a supervisory or lead role in a medical clinic setting, revenue cycle and/or medical finance experience ABOUT HARBORVIEW MEDICAL CENTER As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $0.00 annual Pay Range Maximum: $0.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. Use the filters or enter keywords in the search box (such as “custodian,” “nursing” or “manager”) to explore available opportunities. To find temporary opportunities, enter “temporary” in the search box. If you are a current UW employee: You must log into Workday and apply internally through the UW Jobs Hub. Looking for faculty, librarian or academic staff positions? Please visit our Academic Jobs site. Looking for student employment? Learn more on our Student Employment site. There are many perks to working for the University of Washington. Learn more about the benefits that could be available to you as a UW employee. Sign up for Job Alerts to be notified about job opportunities at the UW that interest you; you’ll be one of the first to learn when openings become available. You will be asked to create an account if you do not already have one.

Requirements

Bachelor's degree in Business, Health Administration, Public Health, or Public Administration
At least 2 years of relevant experience
Served in a supervisory or lead role in a medical clinic setting, revenue cycle and/or medical finance experience

Responsibilities

Responsible for organizing and independently coordinating the administrative operations and revenue cycle operations of the assigned clinics.
Accountable for the optimization of the clinic support service workflow, the Program Operations Specialist provides oversight and direction to the office staff by ensuring efficiency in practice management, financial, and support services of the clinic
Make independent judgements/decisions and take action regarding a wide range of routine and complex patient problems and situations
Perform project management duties for the clinic – leading and overseeing improvement processes and projects related to workflow improvement in terms of efficiency and/or effectiveness in supporting the clinic’s strategic goals as well as UW Medicine’s Pillar Goals
Assist in formulating strategies for monitoring and assuring quality and quality improvement.
Responsible for hiring and disciplinary processes in conjunction with the health service Manager and actively participates as a leader in the clinic management team and AACS division
Responsible for hiring and disciplinary processes in conjunction with the health service Manager and actively participates as a leader in the clinic management team and AACS division