The UW Medicine - Department of Laboratory Medicine & Pathology (DLMP) in Seattle, WA has a fantastic opportunity for a Program Operations Specialist with the Medical Courier Team. Under general direction from the Manager of Program Operations, the Program Operations Specialist is responsible for administering the courier program operations for DLMP within the UWMC Hospital network. This includes, but is not limited to: Research, analysis, recommendation, and full cycle implementation of new systems, processes and technologies; creation of team standard operating procedures; consulting with clients in specimen transport handling and packaging; documentation and record-keeping; establishing team policies, methods and procedures; and courier route analysis and optimization. Additionally, this role provides leadership support as needed, including, but not limited to, addressing client needs, providing feedback on interviews and recruiting processes, communication and feedback; performing corrective action, timekeeping and scheduling; and engaging in training; accident reporting, and procurement of equipment and supplies.