Program Operations Specialist - Compliance

CompuNet, Inc.•Meridian, ID

About The Position

CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer. We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more. As a Program Operations Specialist in Compliance, you will act as a first line of support for partner program compliance and serve as a key driver of our organization’s compliance initiatives. Working closely with our Compliance Lead, you will help ensure adherence to partner requirements, proactively manage audit readiness, and contribute to process improvement efforts. Your proactive support will strengthen operational excellence, foster partner confidence, and help achieve company objectives.

Requirements

Associates degree or equivalent experience in technology partnership compliance preferred.
Previous experience supporting or managing audits required.
Experience with Vendor Management or Project Management tools.
Strong proficiency in Microsoft Suite (Outlook, Teams, Planner, Excel, Lists).
Strong skills in business workflow tools and operational expertise in developing new workflows.
Exceptional attention to detail.
Strong ability to work independently with excellent self-direction.
Outstanding verbal and written communication skills.
Highly organized, with a proven track record of managing multiple priorities and meeting deadlines.
Effective critical thinking and problem-solving abilities.
Demonstrated initiative in proactively identifying, troubleshooting, and resolving issues across diverse operational areas.
Maintains professionalism and objectivity while collaborating with cross-functional teams to address and resolve compliance challenges.
Outgoing communicator who thrives in a collaborative environment.

Nice To Haves

Familiarity with technology partner audits and the VAR/technology industry preferred.

Responsibilities

Lead the tracking and maintenance of all partner programs requirements including partner and individual certification records, ensuring accuracy, compliance, and timely renewals.
Oversee the alignment of certifications with partner program requirements, including developing strategies for renewal and backup coverage.
Serve as the primary liaison with certified individuals and cross-functional teams to facilitate updates and resolve compliance challenges.
Own the management of vendor Memorandums of Understanding (“MOUs”), driving effective tracking, facilitation, and successful outcomes.
Assist with vendor audits, supporting the audit process to ensure a positive outcome.
Contribute to overall vendor compliance monitoring, process improvement, and reporting.
Maintain internal vendor management tools, guaranteeing the accuracy and timeliness of data.
Deliver enablement and skilling support in collaboration with PEP, Engineering, Sales, and other teams. Responsibilities may include tracking available vendor and internal training resources, assisting with the development of training materials, and contributing to tooling enhancements and process improvements that support enablement and skilling efforts.
Proactively identify, troubleshoot, and resolve program compliance issues across diverse operational areas.
Contribute to ongoing process and tool improvement initiatives.
Work closely with various teams, including the PEP team, engineering, sales, and operations, to maintain clear, concise, and consistent communication, ensuring program compliance.
Assist in organizing and conducting the monthly Compliance Meeting with Leadership, ensuring effective communication and coordination on compliance matters.
Offer additional support to the PEP team or other partner groups, such as Engineering, as requested.