Program Operations Assistant (Mandarin Required)
About The Position
This is a full-time position designed for recent graduates and junior level professionals who are passionate in education and have the drive to grow into a future leader in education industry. The successful candidate will work alongside our Silicon Valley teaching team while also focusing on the operational aspects of our business. You will have the resources to become a great math educator and provide world-class teaching services to PreK-9th graders of all levels. In order to foster a well-rounded leader in the education industry, this role will also give you the chance to participate in Think Academy's business functions including operations and marketing. This role is ideal for those wanting to become branch directors, department managers, and even a part of Think Academy's global expansion in emerging markets. We welcome applicants from all different backgrounds as no prior teaching-related experience is required. With the right mindset, this position will strengthen your teaching abilities and leadership competency and be a stepping stone to your goals in the education industry.
Requirements
- Bachelor's degree or above, has a strong interest in Education-related fields.
- Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
- Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
- Bilingual proficiency in both English and Mandarin is required.
Nice To Haves
- 1–3 years of experience in the sales or education-related customer service fields is a plus, but not required.
Responsibilities
- Create and launch new classes in internal systems, including: Activity-based classes, Long-term courses, Exam preparation programs
- Manage substitute teacher changes and system updates
- Support class grouping and enrollment management
- Assist with refund processing
- Maintain and manage backend operational systems related to: Teacher teaching-hour tracking, Course progress and renewal data
- Ensure accuracy and consistency across internal platforms
- Execute system configurations based on project requirements provided by other teams
- Support customer communication systems by: Managing small-group communication via Enterprise WeChat, Integrating WhatsApp communications into internal systems, Ensuring standardized notification workflows (email-first communication)
- Assist in building customer habits around email-based notifications
- Identify, escalate, and help resolve urgent issues or complaints efficiently
- Work closely with internal teams across operations, customer service, and program management
- Act as an execution-focused partner supporting system implementation and process alignment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
