Program Operations Analyst
About The Position
The Program Operations Analyst will have a hands-on role in the configuration, maintenance and execution of technology-based communications and marketing programs utilizing RAZR’s proprietary technology platform. This person will lead the configuration, maintenance and execution of a series of ongoing marketing communications campaigns involving web, email and contact center for our clients across several industries. The ideal candidate brings technical aptitude, program delivery/execution experience, a willingness to learn, and a passion for delivering exceptional service to internal and external customers.
Requirements
- Strong customer service orientation
- Attention to detail, tasks performed consistently and accurately
- Experience working directly with Developers/Software Engineers, QA Engineers, Account Managers and Project Managers
- Experience in new process implementation and management
- Bachelor’s degree or equivalent experience
- 1-3 years of experience in operations, customer service or project management as an analyst
- Proficiency with Microsoft Excel
Responsibilities
- Configure and execute technology-enabled programs, initiatives, and operating processes
- Troubleshoot and resolve inquiries and requests from internal and external clients
- Manage day-to-day program requests
- Execute and deliver program data reports based on program and client requirements
- Collaborate with internal colleagues and teams to facilitate the successful implementation of new or revised programs and promotions
- Perform ongoing monitoring and troubleshoot technical issues related to internal/external user experiences
- Support the Customer Service team in resolving program participant issues and escalations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
