Program Officer, Roving Direct Services

International Rescue Committee • Baltimore, MD

1d • $65 - $85 • Hybrid

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Overview: The headquarters Resettlement Team oversees the implementation and quality of services for refugees within their early resettlement period. The team supports IRC local office staff in implementing high quality programs by providing technical assistance, training and monitoring. The Preferred Communities (PC) Intensive Case Management (ICM) Program, funded by the Office of Refugee Resettlement (ORR) offers tailored case management to the most vulnerable refugees. This position will be expected to travel up to 50% of the time to any IRC resettlement site to provide a range of strengths-based, client-centered case management services The Program Officer for Roving Direct Services supports the quality of services including training, monitoring and reporting related to the Roving Direct Services team. The RDS Program Officer reports to the Senior Program Officer for Roving Direct Services in the Resettlement, Asylum and Integration Department in the US.

Requirements

• Bachelor’s degree or equivalent work experience.
• Minimum two years progressive non-profit experience, preferably with experience in the IRC’s Preferred Communities Intensive Case Management Program.
• Demonstrated in-depth knowledge of US Refugee Resettlement Programs
• Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
• Strong analytic problem-solving skills.
• Ability to work both independently and in a dynamic, cross-functional global team structure.
• Highly proficient in Microsoft Office suite.
• Demonstrated ability to work effectively with stakeholders at all levels
• Ability to manage others and work through change in a proactive and positive manner.

Nice To Haves

• Previous experience supervising case managers strongly preferred.

Responsibilities

• Support the overall management and implementation of the HQ Preferred Communities Roving Direct Services team to support all local IRC sites.
• Conduct a needs assessment before arriving at each site to determine the office’s needs, a plan of action, and resources needed.
• Provide on-the-ground and/or virtual Intensive Case Management, Supplemental Case Management and/or ORR Initial Resettlement Services programming to clients in partnership with local site staff for extended periods of time.
• Services may include assisting local office staff in determining client eligibility for enrollment, conducting intake assessments, developing individualized, SMART self-sufficiency plans, evaluating client progress through regular interim assessments, and assisting clients in navigating healthcare and social service systems.
• This role may be asked to temporarily mentor, supervise and support local staff when needed.
• Maintain accurate records in electronic case files and required databases and consistently ensure the confidentiality of information relevant to cases.
• Ensure local staff receive tailored support for complex cases as well as provide crisis intervention as necessary.
• Manage and supervise interns as appropriate and necessary.
• Complete post- RDS reporting to maintain high data records for the overall quality assurance of the program.
• Develop data record tracking tools to better analyze the outcomes and impacts of Roving Direct Services on local sites.
• Assist in developing and delivering training materials to new or seasoned staff on PC program guidelines and other training courses that support increased understanding of program policies and procedures.
• Support local offices in preparation for internal and donor monitoring through supportive activities such as home visits, case file reviews, developing quality assurance tools and ensuring staff is well versed in PC program guidelines and policies.
• Other responsibilities as assigned including the provision of direct services to clients when needed.

Benefits

• We offer a comprehensive and highly competitive set of benefits.
• In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees