Program Navigator, Gastroenterology (GI), Full Time, Days

PIH Health•Whittier, CA

About The Position

The Program Navigator for the Digestive Health Services (DHS) Colon Cancer Prevention Program (CCPP) works under general supervision of the Medical Practice Supervisor and is responsible for the coordination of patient referrals to the program. Responsibilities include working incoming referrals, patient scheduling, obtaining patient information, providing the patient with information and instructions related to the procedure, verifying eligibility, and full registration of patients in the electronic medical record (EHR). The Program Navigator will communicate with patients, patient families, department physicians and referring office staff. The Program Navigator ensures an efficient referral process for screening procedures and may visit referring offices to educate office staff of the appropriate referral workflow process when referring patients to the program. The Program Navigator will have administrative duties which include, but are not limited to, electronic medical record documentation, entering screening procedures orders, and obtaining medical clearance.

Responsibilities

Coordination of patient referrals to the program
Working incoming referrals
Patient scheduling
Obtaining patient information
Providing the patient with information and instructions related to the procedure
Verifying eligibility
Full registration of patients in the electronic medical record (EHR)
Communicate with patients, patient families, department physicians and referring office staff
Ensuring an efficient referral process for screening procedures
Visiting referring offices to educate office staff of the appropriate referral workflow process when referring patients to the program
Electronic medical record documentation
Entering screening procedures orders
Obtaining medical clearance