Program Monitor

South Bay Workforce Investment Board, Inc. • Hawthorne, CA

5d

About The Position

The South Bay Workforce Investment Board, Inc. (SBWIB) administers workforce development programs on behalf of the County of Los Angeles, including the Transitional Subsidized Employment (TSE) and GAIN programs. These programs provide temporary, work-based training opportunities for participants to support skill development and long-term employment. The Program Monitor serves as a key liaison between worksites, program participants, and County representatives to ensure appropriate placements, address concerns, and support successful program outcomes. Through regular site visits, participant engagement, documentation review, and coordination with internal and external partners, this role supports program oversight, accountability, and overall effectiveness.

Requirements

• Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, or a related field
• Minimum of three (3) years of experience performing program monitoring, compliance, auditing, or oversight functions within a public agency, workforce development program, or similar structured environment
• Demonstrated experience conducting site visits, reviewing documentation for compliance, and identifying/reporting discrepancies
• Strong ability to interpret policies, apply program requirements, and ensure adherence to contractual and regulatory standards
• Excellent written and verbal communication skills, including the ability to document findings, prepare reports, and communicate with multiple stakeholders
• Highly organized with strong time management skills and the ability to manage a field-based workload with competing priorities
• Proficient in Microsoft Office Suite and comfortable navigating database systems (e.g., GEARS or similar)
• Self-directed with the ability to exercise independent judgment while maintaining accountability to program leadership
• Valid California Driver’s License, reliable transportation, and active vehicle insurance required
• Must successfully pass background and reference checks.
• Or an equivalent combination of education, training, and relevant experience sufficient to effectively perform the essential duties of the assigned job (experience may substitute education on a year-for-year basis)

Nice To Haves

• Experience working within workforce development, job training programs, public assistance programs (e.g., GAIN), or closely related systems strongly preferred
• Experience interacting with participants, clients, or disadvantaged populations in a structured program setting is preferred, but must be in conjunction with compliance or monitoring-related duties

Responsibilities

• Coordinate and maintain a monthly monitoring schedule with assigned worksites
• Conduct site visits to meet with supervisors and program participants to address concerns, verify placement appropriateness, and provide necessary documentation and support
• Assess progress, engagement, and job readiness
• Identify and address barriers or concerns related to participation
• Confirm understanding of job duties, expectations, and workplace safety
• Evaluate alignment between assignment and long-term employment goals
• Perform worksite walk-throughs to assess safety, cleanliness, and suitability; submit reports with recommendations and coordinate follow-up as needed
• Review and explain program requirements and Supervisor Handbook expectations to worksite supervisors
• Review participant files for completeness, accuracy, and compliance with program requirements.
• Monitor GAIN participant case information in the LA County DPSS Leader Replacement System (LRS) to ensure alignment with participants’ assigned worksites and activities.
• Issue Corrective Action Status Forms to GAIN Services Workers (GSWs) when discrepancies are identified.
• Maintain required logs, reports, and documentation in accordance with County and program guidelines
• Serve as a liaison between participants, GAIN Services Workers (GSWs), and Case Managers to resolve concerns or placement issues
• Receive, document, and follow up on complaints from participants, worksites, County representatives, and partner agencies
• Investigate and address worksite environmental, health, and safety issues and recommend corrective action plans to facility management and appropriate staff.
• Maintain complaint tracking logs, as assigned
• Keep program leadership informed of ongoing issues and provide timely updates
• Maintain monthly monitoring reports and submit for management review
• Update program-related records, tracking tools, and internal documentation as required
• Provide phone and administrative support to the department as needed
• Submit required logs and reimbursement documentation (e.g., mileage)
• Assist with Workers’ Compensation-related communication in addition to collecting documentation and processing claims, as needed
• Perform other related duties as assigned

Benefits

• comprehensive employee benefits package, which includes 75% coverage for medical, dental, and vision costs for employees only
• sick and vacation time
• holidays
• competitive 401 (k) plan
• Eligibility for Public Service Loan Forgiveness (PSLF)
• Employees are eligible to enroll in the company's health benefits package after completing the 60-90-day employment introductory period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees