Binghamton Program Manager

Volunteers of America Upstate NY•City of Binghamton, NY

5d•$60,406 - $62,000

About The Position

Make a difference in a family’s life! Volunteers of America Upstate New York’s continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives. Housing and Shelter Services Program Manager, NY Volunteers of America Upstate New York is seeking a passionate and dynamic human services professional to join our leadership team. The Program Manager/Senior Case Manager will play a critical role in advocating for and supporting vulnerable individuals and families, including homeless individuals and families, low-income individuals, veterans, and those who have been previously incarcerated. This role involves direct service delivery as well as overseeing the operations and staff within our Binghamton programs, ensuring high-quality services and positive outcomes.

Requirements

Bachelors Degree in a Human Services field or 5 years experience working in a human services position
Minimum of three years experience managing staff preferred
Strong organization and written and verbal communication skills
Knowledge of best practices in homeless services
Availability to work evenings and weekends when required and respond in person to emergency situations
Ability to pass criminal background check
Experience using Outlook, Word and Excel
NYS Drivers License
COVID 19 Vaccination

Responsibilities

Assist the Program Director in managing and overseeing the day-to-day operations of our Binghamton-based programs.
Support the Program Director with oversite of the Binghamton programs including onboarding, training and ongoing support for a team of Case Managers and Resident Assistants to ensure trauma informed and person centered supportive services are provided in the programs
Provide leadership, supervision, and support to a dedicated team of case managers and direct service staff.
Ensure proper scheduling and reporting to meet program goals
Deliver direct program services to clients, including case management, housing assistance, and referrals to community resources.
Maintain accurate records for all program participants in accordance with VOA guidelines and relevant regulatory, agency and funding source standards.
Availability to work evenings and weekends as applicable to the department’s environment.
Respond to and provide support for crisis and other urgent matters in the programs.
Work closely with community partners, local government agencies, and other service providers to coordinate care and improve service delivery
Other duties as requested to benefit client and programs
Other responsibilities as assigned.